Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.75 - $28.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
flexible spending accounts
Professional Development
Job Description
MV Transportation is a leading transportation services provider specializing in comprehensive paratransit solutions, dedicated to improving mobility and accessibility for individuals who require specialized transportation options. Serving numerous transit agencies and communities across the United States, MV Transportation focuses on delivering safe, reliable, and customer-oriented transit services. With a strong commitment to compliance with regulatory standards, innovation in service delivery, and a community-first approach, MV Transportation stands out as a trusted partner in accessible transportation. MV Transportation embraces the principles of Equal Employment Opportunity and prioritizes a diverse and inclusive workforce, reflecting the communities it serves. Employment type for this... Show More
Job Requirements
- High school diploma or equivalent
- One to three years of ADA Paratransit eligibility experience
- Strong customer service skills
- Proficient written and verbal communication skills
- Ability to work independently
- Knowledge of federal and state ADA paratransit guidelines
- Experience working in fast paced environments
- Ability to attend public events as a program representative
Job Qualifications
- One to three years of project ADA Paratransit eligibility experience in a similar sized paratransit environment
- Strong customer service skills
- Effective written and verbal communication skills
- Ability to work independently
- Knowledge of contractual obligations related to ADA paratransit
- Experience managing fast paced environments
Job Duties
- Perform virtual and in-person ADA paratransit assessments as needed to determine eligibility according to FTA guidelines and maintain database of eligible passengers
- Provide travel planning services information including fares, service areas and system use to all interested parties
- Provide travel counseling, information and referral resources using the Travel Navigator Program
- Coordinate with the existing ADA paratransit contractor by proactively collaborating to help identify and resolve any ongoing issues
- Communicate on a regular basis to ensure customer service efforts meet the demands of the contract and the client
- Establish relationships with key consumer agencies to facilitate direct communication and feedback as well as a proactive customer focus
- Respond to individual customer/passenger concerns in a manner that includes investigation and follow-up to passenger eligibility
- Provide required reports such as assessments completed, assessments pending and phone system operational metrics
- Update Regional Eligibility Database with results from new assessments and recertifications
- Track ADA eligible persons for status of assessment, date for recertification and date of completion to develop a level of effort work plan
- Implement eligibility re-certification in line with AB 1250
- Provide findings and resolution information that pertains to field work
- Attend various public events as a representative of the program to provide information and feedback
- Implement an electronic fare media incentive program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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