Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.30
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career Development
Job Description
Santa Monica Proper Hotel is an iconic boutique hotel located in the heart of Santa Monica, California. This hotel is a harmonious blend of historic charm and contemporary luxury, created through a seamless merger of historic retrofit and new construction. Featuring 267 exquisitely designed rooms, the hotel boasts stunning interior aesthetics by international style icon Kelly Wearstler. Guests at the Santa Monica Proper Hotel enjoy a sophisticated stay enhanced by tantalizing culinary options created by local culinary stars, as well as a show-stopping rooftop lounge and swimming pool that offer spectacular views and a premium atmosphere.
The hotel also fe... Show More
The hotel also fe... Show More
Job Requirements
- High school diploma or equivalent required
- Hospitality or related degree preferred
- Formal hospitality training a plus
- Minimum 2 years of experience in similar position
- Exceptional guest service orientation with ability to anticipate needs
- Superior communication skills, both verbal and written
- Polished telephone etiquette for handling reservations and inquiries
- Strong interpersonal abilities to build rapport with diverse clientele
- Excellent memory for guest recognition and personal preferences
- Ability to stand and remain mobile for extended periods (6-8 hours per shift)
- Capacity to traverse various surfaces throughout the restaurant and rooftop areas
- Ability to work in changing outdoor weather conditions, including sun exposure, wind, and temperature fluctuations
- Stamina to maintain consistent service standards during high-volume periods
- Physical dexterity to navigate between tables, guests, and service staff
- Ability to hear and respond to guest requests in a potentially noisy environment
- Visual acuity to monitor dining room activity and read reservation details
- Capability to work in varying lighting conditions (bright daytime sun to evening mood lighting)
Job Qualifications
- Proficient in restaurant reservation systems such as OpenTable, Resy, or similar platforms
- Minimum 2 years of hosting experience in luxury hospitality environments
- Proven track record in upscale restaurants, hotel dining, or private clubs
- Experience managing high-volume reservations and sophisticated dining operations
- Excellent memory for guest preferences and recognition
- Professional telephone etiquette and correspondence skills
- Capacity to stand for extended periods (6-8 hours) and navigate dining room terrain
- Ability to maintain composure and deliver consistent service during peak periods
Job Duties
- Create exceptional first impressions by warmly greeting and welcoming all guests
- Manage reservations using the hotel's booking system with precision and attentiveness
- Coordinate seating arrangements to optimize both guest experience and restaurant flow
- Escort guests to tables with polished presence and personalized attention
- Anticipate guest needs and provide thoughtful, proactive service at every opportunity
- Maintain comprehensive knowledge of menu offerings, daily specials, and signature cocktails
- Communicate effectively with service team to ensure seamless dining experiences
- Monitor dining room activity to identify and address service opportunities in real-time
- Handle guest inquiries and special requests with grace and efficiency
- Participate regularly in ongoing service trainings to continuously elevate hospitality standards
- Attend all department meetings to stay aligned with property initiatives and service goals
- Collaborate with management on VIP protocols and special event preparations
- Maintain immaculate appearance of host stand and entrance areas
- Accurately track wait times and manage guest expectations with transparency
- Resolve service challenges with a solution-oriented approach
- Support the service team during high-volume periods when needed
- Demonstrate thorough knowledge of hotel amenities and local attractions
- Execute closing procedures with attention to detail
- Uphold Palma's commitment to providing personalized, anticipatory service
- Embody the Santa Monica Proper's luxury standards in all guest interactions
- Build genuine rapport with return guests to foster loyalty and recognition
- Maintain detailed guest preference notes within the reservation system
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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