Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $31.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Professional development opportunities
Employee assistance program
Job Description
NEMS (Network for Elderly Medical Services) is a healthcare organization dedicated to providing comprehensive care for elderly individuals through its Program of All-Inclusive Care for the Elderly (PACE). Based in San Jose, CA, NEMS focuses on delivering integrated medical and supportive services that allow seniors to live safely and independently in their communities. The PACE Center functions as a pivotal hub where multidisciplinary teams collaborate to meet the health and social needs of enrolled participants, ensuring a high quality of life through personalized care plans and support services. NEMS prides itself on fostering an inclusive, supportive, and professional work environment,... Show More
Job Requirements
- High school diploma or equivalent
- current BLS and First Aid certification
- proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- good typing and detail orientation
- ability to fluently speak, read, and write English
- fluency in Cantonese
- willingness to perform clerical and reception duties
- ability to assist with appointment scheduling and message handling
- capacity to maintain office supplies inventory
- ability to liaise effectively between staff and participants
- availability for full-time work
- commitment to customer service and professionalism
- able to use Epic electronic health record system
Job Qualifications
- High school diploma or equivalent
- current BLS and First Aid certification required
- proficiency in computer systems and business software including Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- detail oriented with good typing skills
- at least one year administrative experience preferred
- strong customer service skills and professionalism
- prior customer service experience is a plus
- prior experience in a medical or healthcare setting is a plus
- fluency in English and Cantonese required
- fluency in other languages is an asset
Job Duties
- Greets participants and visitors to the PACE Center
- ensures everyone is checked-in and has appropriate identification
- answers the phone, provides general assistance, and transfers calls to the appropriate department or individual
- retrieves and responds to all voice and TTY messages
- assists with scheduling and tracking appointments for participants and conducting appointment reminder calls
- receives and distributes incoming mail
- processes inter-office and outgoing mail
- maintains schedules and processes for staff to utilize PACE resources including meeting rooms, participant facilities, and vehicles
- assists with meeting scheduling, minutes, and logistics
- types correspondence, memos, and reports as directed
- maintains inventory of office supplies and replenishes as needed
- assists PACE staff with ordering supplies through purchasing
- assists with running reports to support the daily operations of PACE
- serves as a liaison between field workers and the center
- utilizes Epic appropriately and efficiently and serves as content and workflow expert for resolving issues and proposing solutions in Epic
- performs other job duties as required by manager or supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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