Oxford Suites Spokane Downtown - Guest Experience Representative
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
performance-based incentives
Medical insurance
Dental Insurance
vision coverage
401(k) with profit sharing
Paid Time Off
Employee Discounts
ongoing training
Leadership development
Job Description
Oxford Collection of Hotels is a leading hospitality company renowned for its commitment to innovation, teamwork, and personal growth within the industry. As a rapidly growing and progressive organization, Oxford Collection is dedicated to not just providing jobs but cultivating meaningful careers that empower employees to excel in a supportive, inclusive, and dynamic work environment. The company understands that its employees are at the heart of its success and therefore invests in ongoing training, leadership development, and personal growth opportunities to ensure every team member thrives both professionally and personally.
The Oxford Collection of Hotels offers a diverse range ... Show More
The Oxford Collection of Hotels offers a diverse range ... Show More
Job Requirements
- Proof of eligibility to work in the United States
- reliable transportation to and from work
- ability to work a flexible schedule including evening, weekends and holidays
- regular and reliable attendance
Job Qualifications
- High school diploma or GED preferred
- prior experience in customer service or hospitality is beneficial but not required
- familiarity with basic computer applications such as Microsoft Office is advantageous
- any previous experience in a front desk, reception, or related role is a plus but not mandatory
Job Duties
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
- process all payments according to established hotel requirements
- provide information and services to any guest or visitor in a friendly, professional manner while upholding the Oxford Collection of hotels standards and culture
- assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed
- complete the registration process, confirming pertinent information in accordance to established guidelines
- communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- provide information about the hotel, rooms, amenities, packages and promotions in addition to local area offerings and events
- always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
- maintain confidentiality of all guests and hotel information
- document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
- handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
- resolve guest issues using Oxford Guest Recovery method
- resolve discrepancies on the room status report with Housekeeping
- promptly answer the telephone using positive and clear communication
- input messages into the computer
- maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- be knowledgeable about and able to respond to emergency situations
- report any maintenance repairs needed immediately to their supervisor or property management team
- generate and print daily and weekly reports
- resolve system discrepancies such as the room status report with Housekeeping, inventory oversell balancing, and guest balances
- assist with sales or other administrative tasks as assigned including group rooming lists, proactive guest communication, and website audits
- complete daily activity log with pertinent shift information
- complete guest incident reports and relay guest incidents to supervisor and property management team
- access and accurately input information using a computer system and provided software
- may be required to drive the hotel shuttle or vehicle's
- this position may be trained for Night Audit coverage
- adhere to attendance policies and maintain regular availability for scheduled shifts
- other hotel related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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