Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
performance-based incentives
Medical insurance
Dental Insurance
Vision Insurance
401(k) with profit sharing
Paid Time Off
Exclusive employee discounts
Ongoing training and leadership development
Job Description
Oxford Suites Portland is a notable member of the Oxford Collection of Hotels, a progressive and rapidly growing hospitality brand recognized for its commitment to innovation, teamwork, and personal growth. The Oxford Collection prides itself on cultivating careers rather than simply providing jobs, creating an inclusive, supportive, and dynamic work environment where employees are empowered to excel and contribute to the company’s success. As a hospitality company, Oxford Suites Portland focuses on delivering exceptional guest experiences, and its team plays a critical role in upholding the high standards and culture that make it a distinguished destination for travelers. The company’s... Show More
Job Requirements
- Food handler's license and liquor server permits as required by state law or ability to obtain
- Proof of eligibility to work in the United States
- Reliable transportation to and from work
- Ability to work a flexible schedule including evenings weekends and holidays
- Reliable and consistent attendance
- Ability to perform physical tasks including lifting up to 50 pounds bending squatting crawling kneeling pushing pulling walking on uneven surfaces
- Ability to climb stairs inside and outside in varying weather conditions
Job Qualifications
- High school diploma or GED preferred
- One or more years of supervisory experience preferred
- Hospitality or hotel work experience preferred
- Proven leadership and team management skills
- Strong customer service and communication skills
- Ability to handle guest issues diplomatically
- Knowledge of hotel front desk operations and reservation systems
- Ability to work independently and maintain professionalism under pressure
Job Duties
- Assist guests with arrival and departure from hotel including occasional bell or valet assistance
- Register guests verify registration details and manage key control
- Respond to guest inquiries special requests and concerns ensuring optimal guest satisfaction
- Resolve customer complications and complaints by researching and determining effective solutions
- Coordinate with housekeeping maintenance and bistro staff to ensure smooth operations
- Ensure accurate room inventory management and maintain up-to-date availability information
- Supervise front desk operations comply with SOPs maximize revenues and motivate team members
- Serve as a role model for front desk agents and provide high-level customer service
- Assist in supervision evaluation training and guidance of front desk staff
- Review time and attendance records assist in scheduling and monitor policy compliance
- Obtain sales leads for sales department and support other hotel functions
- Present solutions to management for problem resolution
- Attend staff meetings in manager's absence
- Ensure hotel cleanliness and sanitation standards are met
- Adhere to attendance policies maintain regular availability for scheduled shifts
- Maintain confidentiality and sensitivity when working with clients and guests
- Participate in driver program or other hotel duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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