Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
performance-based incentives
Medical insurance
Dental Insurance
vision coverage
401(k) with profit sharing
Generous Paid Time Off
Exclusive property discounts
ongoing training
Leadership development
Career growth opportunities
Job Description
Oxford Collection of Hotels is a rapidly growing hospitality company that prides itself on not only providing jobs but cultivating meaningful careers within a culture that values innovation, teamwork, and personal growth. Renowned for its commitment to creating exceptional guest experiences, Oxford Collection of Hotels fosters a supportive, inclusive, and dynamic work environment. Employees are recognized as the key to the company’s success and are empowered to excel through ongoing training, leadership development, and career growth opportunities. This forward-thinking company places a strong emphasis on maintaining a positive workplace culture where every team member is encouraged to contribute and thrive.... Show More
Job Requirements
- Proof of eligibility to work in the United States
- reliable transportation to and from work
- ability to work a flexible schedule including evening, weekends and holidays
- regular and reliable attendance
- must be able to stand on feet throughout the day
- must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
- must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
- while primarily an indoor job, must be able to walk outside in a variety of weather conditions including rain, wind, snow, heat
- must be able to climb stairs both inside and outside and frequently lift 20 lbs and occasionally up to 50 lbs
Job Qualifications
- High school diploma or GED preferred
- prior experience in customer service or hospitality is beneficial but not required
- familiarity with basic computer applications such as Microsoft Office is advantageous
- any previous experience in a front desk, reception, or related role is a plus but not mandatory
Job Duties
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
- process all payments according to established hotel requirements
- provide information and services to any guest or visitor in a friendly, professional manner while upholding the Oxford Collection of hotels standards and culture
- assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed, while providing positive guests experiences
- complete the registration process, confirming pertinent information in accordance to established guidelines
- communicate pertinent guest information to designated departments/personnel
- provide information about the hotel, rooms, amenities, packages and promotions in addition to local area offerings and events
- maintain confidentiality of all guests and hotel information
- document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
- handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
- resolve guest issues using Oxford Guest Recovery method
- resolve discrepancies on the room status report with Housekeeping
- promptly answer the telephone using positive and clear communication
- maintain high standards of personal appearance and grooming
- be knowledgeable about and able to respond to emergency situations
- report any maintenance repairs needed immediately to their supervisor or property management team
- generate and print daily and weekly reports
- resolve system discrepancies such as the room status report with Housekeeping, inventory oversell balancing, and guest balances
- assist with sales or other administrative tasks as assigned including group rooming lists, proactive guest communication, and website audits
- complete daily activity log with pertinent shift information
- complete guest incident reports and relay guest incidents to supervisor and property management team
- access and accurately input information using a computer system and provided software
- may be required to drive the hotel shuttle or vehicle's
- this position may be trained for Night Audit coverage
- adhere to attendance policies and maintain regular availability for scheduled shifts
- other hotel related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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