Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
Company-paid term life insurance
401(k) retirement plan
Paid Time Off
Holiday pay
Access to relocation flights
On-site gym
Covered parking
Job Description
Airshare is a distinguished company in the aviation industry that places a strong emphasis on valuing its people and recognizing their significant contributions to the overall success of the organization. As a company, Airshare is committed to fostering teamwork and collaboration across all departments to ensure that customers experience safe and timely transportation to their destinations. Whether an employee serves as a pilot, mechanic, or a key member of the operations team, Airshare highlights the pivotal role each individual plays in executing each trip seamlessly and efficiently. This commitment to excellence has enabled Airshare to cultivate a dynamic and rewarding... Show More
Job Requirements
- High School Diploma
- 5+ years of aviation and/or high-end service experience
- Must be willing and able to work nights, weekends, and holidays as this is a 24/7/365 operation
- Maintain a high level of attention to detail
- Comply with quality assurance expectations and standards
- Ability to guide a phone conversation
- Maintain strong confidentiality of proprietary information
- Able to work proactively with minimal supervision while exercising sound judgment
- Must be technologically oriented and have proficiency using computers and computer software including an intermediate degree of proficiency with Microsoft Office products
Job Qualifications
- High School Diploma, bachelor’s degree preferred
- 5+ years of aviation and/or high-end service experience
- Ability to guide a phone conversation
- Proficiency using computers and computer software including an intermediate degree of proficiency with Microsoft Office products
- Maintain strong confidentiality of proprietary information
- Able to work proactively with minimal supervision while exercising sound judgment
Job Duties
- Provide exceptional customer service to all internal and external clients
- Maintain positive working relationships with colleagues
- Develop and maintain relationships with all clients, both new and existing
- Answer incoming calls and emails in an engaging and professional manner
- Arrange private travel for all retail clients in the company’s scheduling system
- Arrange passenger logistics including catering and ground transportation
- Communicate service disruptions to our clients in a concise, accurate, and empathetic manner
- Develop and maintain passenger and company profiles for all retail clients
- Maintain current knowledge of the company aircraft fleet and product offerings
- Maintain current knowledge of aircraft and airport performance capabilities
- Continually follow and improve departmental processes and procedures
- Provide backup coverage for other departments within the company as requested by the Director of Owner Services or higher authority
- Perform other duties and/or special projects as assigned by the Manager of Client Services or higher authority
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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