Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $21.25
Work Schedule
Flexible
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Health savings account
Flexible spending account
Prescription drug benefit plan
Life insurance
short-term disability
long-term disability
Paid parental leave
legal plan
Pet insurance
Paid Time Off
Job Description
EJM, a subsidiary of NetJets, has been a pioneer in aircraft management and worldwide jet charter services since 1977. As part of the world's largest private aviation infrastructure, EJM provides unmatched resources and operational stability in private aviation. The company is anchored by core values of safety, service, and integrity, which it consistently delivers to its customers and employees. Over the decades, EJM has established itself as a trusted leader in the private aviation industry, combining extensive experience with innovative solutions and exceptional client care.
EJM is currently seeking an Owner Services Account Manager, a vital role dedicated to ... Show More
EJM is currently seeking an Owner Services Account Manager, a vital role dedicated to ... Show More
Job Requirements
- High school education
- 0-2 years of relevant experience
- Exceptional interpersonal communication skills
- Customer service experience
- Ability to work flexible schedules
- Proficiency with MS Office Suite
- Ability to handle confidential information
- Strong teamwork and collaboration skills
- Willingness to travel occasionally
Job Qualifications
- High school education
- 0-2 years of experience
- Exceptional interpersonal, written, and verbal communication skills
- Proactive mindset focused on problem-solving and daily task management
- Self-driven with initiative to understand work processes beyond immediate responsibilities
- Customer service experience
- Eager to learn about private aviation and committed to personal and professional growth
- Ability to work a flexible yet consistent schedule
- Superior attention to detail and ability to thrive in a fast-paced environment
- Ability to handle confidential information professionally
- Strong teamwork skills
- Proficiency in MS Office Suite, Outlook, Internet
- Efficient data entry skills while communicating with callers
- Willingness to travel occasionally
Job Duties
- Manages and maintains relationships with Owners, internal and external business partners by preparing the itinerary to include documentation for all new reservations, confirming both arrival and departure reservations with Owner, verifying catering requirements, ground requirements and ensuring all special requirements are correct
- Manages work tools such as system phones, team email boxes and Intellijet to keep the department updated about Owner needs
- Collaborates to foster trip continuity and maintain an open flow of communication between team members
- Monitors email and phone activity both during and outside of working hours and responds as appropriate
- Elevates urgent issues to department leadership
- Applies detailed knowledge of the services provided by EJM and a general understanding of the various aircraft and their operational capabilities
- Maintains cross-departmental knowledge of the client's account which includes Fleet Maintenance, Accounting, Crew Training and Flight Operations
- Be familiar with NetJets and EJM goals, metrics and business objectives
- Provides options to aircraft schedulers, ensuring the feasibility of these options
- Coordinates with Dispatchers to verify regulations and duty day limitations
- Monitors changes to trip scheduling and the resulting implications to the overall operation of the aircraft
- Knowledgeable of crew schedule (training, vacation, etc.)
- Briefs crews for domestic Part 91 flights
- Provides managed aircraft availability to Charter Fulfillment and works with them to fulfill Owner charter requirements
- Presents charter trips to Owners as directed by the account
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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