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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Holidays
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Job Description
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, boasting a dynamic and expanding portfolio of resorts, travel clubs, and lifestyle travel brands. Dedicated to putting the world on vacation, the company’s innovative approach and continual growth make it an exciting place to work. Employees are empowered to learn continuously and create incredible travel experiences for millions of customers globally. The corporate culture emphasizes hospitality, inclusiveness, and celebrates both personal and team successes while supporting community engagement.
The Owner Onboarding Manager role is integral to Travel + Leisure Co.’s mission, responsible for leading the Own... Show More
The Owner Onboarding Manager role is integral to Travel + Leisure Co.’s mission, responsible for leading the Own... Show More
Job Requirements
- Bachelor degree or equivalent education
- Two years customer service experience
- One to two years leadership experience preferred
- One to two years WVO sales experience preferred
- One to two years timeshare and/or real estate experience preferred
- Ability to prioritize and organize tasks
- Ability to influence
- Strong conflict management skills
- Excellent verbal and written communication skills
- Ability to manage multiple assignments effectively
- Basic computer skills including Microsoft Word, Excel, PowerPoint, and Teams
Job Qualifications
- Bachelor degree or equivalent of education and directly related experience
- Ability to prioritize and organize tasks
- Ability to influence
- Excellent verbal and written communication and interpersonal skills
- Ability to manage concurrent assignments in an effective and efficient manner
- Strong conflict management skills
- Expert contract standards expertise preferred
- Travel and leisure product knowledge expertise preferred
- Ability to establish immediate relationships with internal and external departments
- Basic computer skills including Microsoft Word, Excel, PowerPoint, and Teams
- Two years customer service experience
- One to two years of leadership experience preferred
- One to two years of WVO sales experience preferred
- One to two years timeshare and/or real estate experience preferred
Job Duties
- Hire, train and manage team to reflect the Wyndham culture of Lead with the Heart initiative
- Coach, motivate and develop team to achieve departmental goals and rescission targets
- Monitor team and track performance to maximize team effectiveness, development, and productivity
- Take appropriate corrective disciplinary action as necessary
- Oversee performance review process and payroll for the department
- Monitor and inspect all work related courses to ensure they are up to date
- Develop and implement operational plans of action through OKR to maximize team effectiveness, productivity, retention and compliant sales and document presentations
- Provide post-sale customer service for sales retention and compliance to deliver exceptional OE and Guest Service Scores
- Partner and collaborate with Director of Owner Onboarding to create value added solutions and initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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