Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee travel privileges
Professional development opportunities
Employee wellness programs
Job Description
Flexjet is a leading private aviation company specializing in providing personalized and luxurious travel experiences for its clientele. Known for its commitment to excellence, Flexjet offers fractional jet ownership, leasing, and jet card programs, catering to discerning individuals and businesses seeking flexible, efficient, and exclusive air travel solutions. The company prides itself on delivering world-class service, maintaining a modern fleet, and ensuring safety and comfort for every flight. With a growing presence in the private aviation market, Flexjet emphasizes a customer-centric approach supported by experienced professionals who understand the unique needs of private flight customers.
The role of an Own... Show More
The role of an Own... Show More
Job Requirements
- High school graduation
- Previous experience in a customer service environment
- Ability to comprehend and perform basic math calculations with minimal errors
- Proficiency with Microsoft Office Suite applications
- Knowledge of use and operation of standard office equipment
- Willingness and ability to work nights, weekends, holidays, and overtime as required
- Strong interpersonal and communication skills
- Ability to work well under pressure and in a fast paced environment
- Attention to detail and strong organizational skills
- Ability to multitask and prioritize
- Ability to work effectively in a team environment
- Flexibility to changing business needs
Job Qualifications
- High school graduation
- Previous experience in a customer service environment
- High end customer service industry or hospitality experience preferred
- Ability to comprehend and perform basic math calculations with minimal errors
- Proficiency with Microsoft Office Suite applications (Word, Excel, and Outlook)
- Knowledge of use and operation of standard office equipment
- Previous aviation experience desired
- Strong working knowledge of customer service principles and the Flexjet service philosophy
- Excellent interpersonal, verbal, and written skills
- Strong attention to detail
- Strong organizational skills
- Ability to prioritize multiple tasks
- Ability to respond calmly and handle many customer demands in a fast paced environment
- Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly
- Flexibility to changing business needs
- Willingness to work nights, weekends, holidays, and overtime as required
Job Duties
- Provide world-class service during every interaction with our clientele to develop and maintain long term relationships
- Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations
- Check in and register clientele, determine their specific needs and ensure proper follow up
- Coordinate customer service order requests including catering, transportation, entertainment reservations, etc.
- Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
- Ensure a pleasant and clean work environment and guest waiting areas
- Periodically inspect and organize facilities and replenish amenities and beverages
- Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries
- Dispatch responsibilities - such as coordinating services between crew members and line service personnel
- Transport crews and passengers to local hotels and/or airport terminal as needed
- Initiate emergency response procedures when required
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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