Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Miami Airport Blue Lagoon is a distinguished hotel managed by MCR, the third-largest hotel owner-operator in the United States. Established in 2006, MCR boasts a robust portfolio worth 5.0 billion dollars, covering 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. With offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR operates under notable Marriott and Hilton brands, as well as several independent hotels. The company is recognized for its innovation and excellence, earning honors such as being named one of Fast Company's 10 Most Innovative Travel Companies of 2020, receiving Marriott's... Show More
Job Requirements
- High school diploma or equivalent
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
- Previous Front Office management experience is required
- Excellent verbal and written English communication skills, second language helpful
- Ability to access, retrieve, and leverage information from the hotel PMS system
- Ability to multitask and prioritize
- Excellent problem solving and creative thinking skills
- Ability to maintain the confidentiality of information
- Strong leadership and communication skills
- An aptitude for self-motivation
- A can-do attitude and a hands-on approach
- Strong computer skills
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
- Effective listening skills to understand and clarify concerns from team members and guests
Job Qualifications
- High school diploma or equivalent
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
- Previous Front Office management experience is required
- Excellent verbal and written English communication skills, second language helpful
- Ability to access, retrieve, and leverage information from the hotel PMS system
- Ability to multitask and prioritize
- Excellent problem solving and creative thinking skills
- Ability to maintain the confidentiality of information
- Strong leadership and communication skills
- An aptitude for self-motivation
- A can-do attitude and a hands-on approach
- Strong computer skills
- Effective listening skills to understand and clarify concerns from team members and guests
Job Duties
- Encourage and building mutual trust, respect, and cooperation among team members
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Handle complaints, settle disputes, and resolve grievances and conflicts
- Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
- Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
- Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
- Promote same day selling procedures to maximize room revenue and occupancy
- Understand the impact of Front Office operations on the overall hotel success
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Encourage team members to provide excellent customer service within guidelines
- Interact with guests to obtain feedback on product quality and service levels
- Identify the developmental needs of team and coach, mentor, or otherwise help others to improve their knowledge or skills
- Utilize interpersonal and communication skills to lead, influence, and encourage others
- Advocate sound financial and business decision making
- Demonstrate honesty and integrity, lead by example
- Establish and maintain open, collaborative relationships with team members
- Ensure recognition of team members is taking place across areas of responsibility
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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