Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Exact $10.00
Work Schedule
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a well-established company specializing in parking and valet services, dedicated to delivering exceptional customer experiences through professional and attentive hospitality. Known for its commitment to high standards and guest satisfaction, Towne Park operates in various locations offering seamless parking solutions for numerous facilities. As a leader in the parking services industry, Towne Park emphasizes safety, efficiency, and courteous service to ensure guests receive a premium experience from arrival to departure.
The role of Guest Service Associate at Towne Park is a critical position focused on providing outstanding hospitality and service to guests. This role entails greeting g... Show More
The role of Guest Service Associate at Towne Park is a critical position focused on providing outstanding hospitality and service to guests. This role entails greeting g... Show More
Job Requirements
- High school diploma or GED
- valid driver’s license for the state applying to work or commutable distance
- at least one month of related experience or training or equivalent combination of education and experience
- knowledge of customer and personal service principles and processes
- ability to read and write standard English
- ability to comprehend simple instructions and correspondence
- ability to write simple correspondence
- ability to present information effectively in small group and one-on-one settings
- basic arithmetic skills including addition, subtraction, multiplication and division with money
- understanding of 24 hour and military time systems
- understanding of applicable rates
- ability to operate manual transmission preferred
- ability to perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- valid driver’s license for the state of employment or within commutable distance
- one month related experience or training, or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations
- ability to perform basic arithmetic including addition, subtraction, multiplication and division using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and amenities of the facility as well as main attractions in the area
- delivers messages, items and guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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