Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Range $5.00 - $10.00
Work Schedule
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a well-established leader in the parking and hospitality industry, known for its commitment to providing exceptional guest services and ensuring a seamless parking experience for visitors. Operating across various locations, Towne Park specializes in delivering premium parking management solutions that prioritize customer satisfaction, safety, and efficiency. They are dedicated to fostering an inclusive work environment that supports employee growth and delivers consistent high-quality service to clients and guests alike. The company’s operational ethos revolves around professionalism, attention to detail, and a guest-focused approach, ensuring each interaction is managed with care and respect.
The role of Guest Serv... Show More
The role of Guest Serv... Show More
Job Requirements
- High school diploma or GED
- Valid driver’s license for the applicable state or nearby commutable distance
- At least one month of related experience or training or equivalent education and experience
- Strong communication skills including reading, writing and presenting information
- Basic mathematical skills including addition, subtraction, multiplication and division with money
- Knowledge of customer service principles
- Ability to drive vehicles with care and caution
- Capability to perform physical tasks including lifting up to 100 pounds
- Willingness to work overnight shifts
- Ability to operate in adverse weather conditions
- Ability to follow established procedures and work under supervision
Job Qualifications
- High school diploma or general education degree (GED)
- Valid driver’s license for the state applied to work or within commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and multiply and divide with 10's and 100's
- Ability to perform calculations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with guests, co-workers and clients
- Acknowledge and greet guests within five feet using guest last names
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide information about outlets, meeting rooms, amenities and local attractions
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures upon guest arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks before returning keys
- Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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