Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading parking and transportation services company dedicated to delivering exceptional guest experiences with a focus on safety, efficiency, and hospitality. Established as a premier provider in the industry, Towne Park operates in diverse locations offering tailored parking solutions for hotels, airports, hospitals, and various commercial operations. The company prides itself on its commitment to quality service, employee development, and responsiveness to client and guest needs. Towne Park fosters a supportive work environment that encourages professional growth and teamwork, ensuring a dependable and courteous staff at every touchpoint.
The role of Guest Service Associate at ... Show More
The role of Guest Service Associate at ... Show More
Job Requirements
- High school diploma or GED
- Valid driver's license for state of employment or commutable distance
- One month related experience and/or training or equivalent
- Ability to read and write English
- Ability to understand simple instructions and correspondence
- Ability to write simple correspondence
- Ability to add, subtract, multiply and divide using American money
- Understanding of 24 hour and military time systems
- Ability to operate manual transmission desirable
- Physical ability to lift up to 100 pounds occasionally
- Ability to perform parallel parking
- Availability to work overnight weekend shifts from 10 pm to 6 am Friday through Sunday
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to appropriate places that are approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently complete location on all key tags after parking vehicle
- Calculate and collect revenue for vehicles when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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