Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Benefits for full-time team members
401k for Full-time team members
Discounted merchandise
Discounted dining
Fun Work Culture
Job Description
LaKota Oaks is a distinguished hospitality establishment located in a serene and beautiful residential neighborhood in West Norwalk. Known for its appeal as an ideal retreat for weddings and private events, LaKota Oaks offers a blend of comfort, elegance, and recreational amenities to its guests. The property features a recently renovated 120-room hotel, complemented by an indoor swimming pool, a basketball court, and racquetball courts, creating a perfect environment for leisure and relaxation. This setting not only attracts guests seeking accommodations but also those looking to host memorable special occasions.
Joining the LaKota Oaks team means becom... Show More
Joining the LaKota Oaks team means becom... Show More
Job Requirements
- High school diploma or equivalent preferred
- Experience with Opera Cloud systems highly preferred
- Ability to communicate with the public, hotel staff, and management in a professional manner
- Knowledge of surrounding areas and local events
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures, able to properly secure guest information
- Ability to learn safety, emergency, and accident prevention policies and procedures
- Skilled in the use of front office equipment
- Knowledge of proper telephone etiquette
Job Qualifications
- High school diploma or equivalent preferred
- Experience with Opera Cloud systems highly preferred
- Ability to communicate with the public, hotel staff, and management in a professional manner
- Knowledge of surrounding areas and local events
- Skilled in the use of front office equipment
- Knowledge of proper telephone etiquette
Job Duties
- Know, understand, and adhere to company established policies and procedures
- Ensures guest interactions are always positive, smiles with every guest
- Maintains an inventory of vacancies, reservations, and room assignments
- Possesses a working knowledge of the reservations department, takes same day reservations and future reservations when necessary, knows cancellation procedures
- Completes daily checklist
- Knows room locations, types of rooms available, and room rates
- Registers arriving guests and assigns rooms
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
- Coordinates guest room maintenance work with the maintenance division
- Uses persuasive selling techniques to sell rooms and promote other services of the property including dining and entertainment
- Knows daily activities and meetings taking place on the property
- Reports any unusual occurrences or requests to the manager or assistant manager
- Manages and resolves all guest complaints in a professional and courteous manner
- Processes guest check-outs and handles monetary transactions
- Maintains guests’ privacy
- Maintains a high level of professional appearance and demeanor
- Walks the property looking for anything suspicious and potentially addressing it appropriately
- Ensures the property is locked down correctly
- Performs other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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