Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Professional Development
Job Description
The Palms Hotel & Spa is a distinguished AAA 4-Diamond rated resort located in the beautiful Miami Beach, Florida. Recognized as one of Miami Beach's top independent beach resorts, The Palms Hotel & Spa offers guests a luxurious experience with its 251 exquisitely appointed guestrooms and suites. The resort boasts an extensive tropical garden and pool area, spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting spaces suitable for both social and corporate events. As an independently owned and operated property by a European family for more than 25 years, The Palms Hotel & Spa has... Show More
Job Requirements
- Be courteous
- show genuine care for all co-workers and guests
- ability to work well in a team environment
- proficient in the English language
- must be able to handle a multitude of tasks in an intense, ever-changing environment
- maintain a professional appearance and manner at all times
- good writing and report taking skill
- two years prior security experience, preferably in a hotel environment
- able to make appropriate decisions in difficult situations
- previous use of two-way radio an asset
- knowledge on innkeeper law an asset
- must be able to walk for extended periods
- flexible to work all shifts, including weekends and holidays
- must be customer-service oriented and have excellent hospitality skills
Job Qualifications
- High school diploma or equivalent preferred
- two years prior security experience required, preferably one of those years in a hotel environment
- good writing and report taking skill
- ability to work well in a team environment
- proficient in English language, second language is an asset
- previous use of two-way radio an asset
- knowledge on innkeeper law an asset
- must be customer-service oriented and have excellent hospitality skills
Job Duties
- Maintain a professional image at all times with guests, visitors, and staff members
- work cooperatively with all hotel team members, attend and participate in departmental meetings
- monitor radio communications, operations, and fire control panel
- maintain control of lost and found procedures
- maintain key issuance
- maintain documentation of all incidents
- follow written and/or verbal instructions
- listen effectively, speak, read, and write English clearly to ascertain and document important information
- effectively communicate through the two-way radio system
- conduct all investigations as set forth in the Security Standard Manual
- investigate all incidents and submit all daily reports in accordance with the Security Standard Manual
- enforce all hotel rules and regulations in accordance with the Employee Handbook
- comply with duties described in the Security Standards Manual and any assigned by the Director of Security and/or Supervisor
- have a complete understanding of emergency procedures
- execute emergency procedures in accordance with hotel standards
- notify immediate supervisors promptly and fully of all problems or unusual matters of significance
- conduct staff members bag checks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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