Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
The Ritz-Carlton Orlando Grande Lakes is a luxury hotel and resort located in Orlando, Florida, known for its exceptional service standards and elegant accommodations. It is part of the globally recognized Ritz-Carlton brand, which operates under Marriott International, a leading hospitality company with a portfolio of award-winning properties worldwide. The establishment prides itself on creating memorable guest experiences through its famous Gold Standards, which include its Employee Promise, Credo, and Service Values. These standards guide every employee in delivering gracious and thoughtful service that exceeds guest expectations and fosters a culture of creativity, compassion, and continuous improvement. As a luxury... Show More
Job Requirements
- High school diploma or GED
- Minimum of 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- At least 2 years experience in guest services, front desk, housekeeping, or related area
- Strong leadership capabilities
- Effective communication skills
- Ability to handle multiple priorities
- Familiarity with hotel operational procedures
- Basic financial analysis skills
Job Qualifications
- High school diploma or GED
- Four years experience in the guest services, front desk, housekeeping, or related professional area
- OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in the guest services, front desk, housekeeping, or related professional area
- Strong leadership skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple departments simultaneously
- Knowledge of hotel operations and guest service standards
- Proficiency in scheduling and financial review
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
- Verifies that the team has the capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
- Assists in managing the execution of all operations in the rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
- Follows property specific second effort and recovery plan
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
- Takes proactive approaches when dealing with employee concerns
- Extends professionalism and courtesy to employees at all times
- Communicates/updates all goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Assists/teaches the team scheduling against guest and hours/occupied room goals
- Performs hourly job functions as needed
- Performs other duties, as assigned, to meet business needs
- Understands the brand's service culture
- Provides excellent customer service by being readily available/approachable for all guests
- Strives to continually improve guest and employee satisfaction
- Takes proactive approaches when dealing with guest concerns
- Extends professionalism and courtesy to guests at all times
- Responds timely to customer service department request
- Verifies that all team members meet or exceed all hospitality requirements
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD)
- Verifies that a viable key control program is in place
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Strives to maximize the financial performance of the department
- Interviews and assists in making hiring decisions
- Receives hiring recommendations from team supervisors
- Verifies that orientations for new team members are thorough and completed in a timely fashion
- Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable
- Celebrates successes and publicly recognizes the contributions of team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurants and hotels use OysterLink to hire.
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