Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $22.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Employee assistance program
Job Description
About Hotel Drover: Hotel Drover is a distinguished hotel located in Fort Worth, Texas, inspired by the pioneering spirit of the West. This Autograph Collection property embraces authentic Texas hospitality, paying homage to the legendary cowboys who drove cattle across the plains to market. Situated in the heart of the historic Fort Worth Stockyards, Hotel Drover offers guests a unique and genuine experience that captures the true spirit of the Stockyards and Western heritage. The hotel prides itself on delivering an atmosphere rooted in tradition yet enriched with modern luxury, blending old-fashioned charm with contemporary comforts to cultivate an unforgettable... Show More
Job Requirements
- Resilience and ability to adapt swiftly to changing situations
- Ability to influence others positively
- building and contributing to teams
- Attention to detail: planning and organizing
- Problem solving and decision making
- Professional demeanor
- Passion for creating an amazing experience for our guests
- Strong prioritization and organization skills
- Flexible schedule, able to work evenings, weekends, and holidays
- Thoughtful communicator with excellent written and verbal skills
- Strong interpersonal and relationship building abilities
- passion for collaboration and providing administrative support
Job Qualifications
- 1-2 years of management experience in front desk, guest services, night audit or related professional area
- Opera PMS experience preferred
- Marriott MGS and Bonvoy experience preferred
- Ability to handle stressful situations in a calm, professional manner
- Good problem-solving skills
- Strong computer skills
Job Duties
- Monitors and ensures compliance with all guidelines to operations
- Ensures all employees are in proper uniform and properly groomed
- Manages front office inventories
- Directs, monitors, and assists night audit staff
- Ensures guest tracking scores and employee opinion survey goals are achieved
- Manages employee hours
- monitors employee attendance and records absences/tardiness
- Works with leadership team to identify and implement action plans to prevent the reoccurrence of guest issues
- Establishes guest accounts for direct billing, credit card, and cash payment
- Fully aware of all third-party payments restrictions as per procedures
- Complies with cashiering procedures
- Audits and balances each day’s shift, prepares daily banking and reports discrepancies
- Completes and understands credit limit reports and takes appropriate actions
- Ensures front office employees adhere to proper cash handling procedures and monitor overage/shortages
- Ensures associate shifts are rostered and recorded on ADP workforce management
- Delivers appropriate training such as Marriott training and discipline specific
- Promotes teamwork and employee morale
- Keeps employees informed regarding new operational procedures, standards, or programs
- Assists supervisors in handling employee performance issues
- Creates incentives to promote better service and profit
- Embodies shared values of Hotel Drover
- Maintains open communication lines with leadership
- Leads and coaches night audit agents providing ongoing training
- Knowledgeable about guest rooms, rates, promotions, amenities, programs, and services
- Resolves guest inquiries and complaints professionally and timely
- Maintains professional appearance, dress, and speech
- Performs other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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