Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $29.33 - $30.43
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Diversity and inclusion initiatives
Job Description
The Residences at The Ritz-Carlton Westchester located in White Plains, New York, is a prestigious luxury residential community that offers an exceptional living experience defined by comfort, sophistication, and impeccable service. Part of the world-renowned Ritz-Carlton brand, which is under Marriott International, this residence uplifts the standards of luxury living by integrating world-class hospitality with exclusive residential amenities. The establishment caters to discerning residents who expect elevated services and meticulous attention to detail within a refined environment. The Ritz-Carlton brand worldwide is synonymous with luxury and hospitality excellence, known for its commitment to delivering personalized service experiences that exceed guest... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- Ability to stand, sit or walk for long periods
- Ability to move and lift objects weighing up to 10 pounds
- Professional appearance and demeanor
- Effective communication skills
- Commitment to following company policies and procedures
- Willingness to comply with safety training and certifications
- Ability to maintain confidentiality of proprietary information
Job Qualifications
- High school diploma or equivalent general education development certificate
- At least 1 year of related work experience
- No supervisor experience required
- No licenses or certifications required
Job Duties
- Respond to Residence owners’ visitor information, special service, and procedural requests by completing necessary arrangements or identifying appropriate vendors
- Respond to special requests from Residence owners and guests with special needs and verify their satisfaction
- Gather, summarize, and provide Residence owners and guests with information about the property and surrounding area, including events and special activities
- Announce all visitors, contractors, etc. to Residence owners before allowing them to proceed and permit access only to authorized visitors
- implement key tracking system
- Respond, log, and process all calls, messages, requests, inquiries or concerns
- Contact the appropriate person or department (e.g., engineer, bellperson, housekeeping) as needed to resolve a call, request or problem
- Understand and assist with owners' reservation services (HRS)
- Assist in elevator booking for Residence owners/tenants’ arrival and departure
- Assist bell and valet services when owners request their vehicles
- Perform lobby ambassador duties
- Review shift logs/daily memos and document relevant information in logbooks
- Report accidents, injuries, and hazardous working conditions to a manager
- comply with safety training and certifications
- Adhere to company policies and procedures, maintain clean and professional appearance, protect proprietary information and company assets
- Greet and recognize all Residence owners and guests according to company standards, anticipate and address service needs, assist persons with disabilities, and thank others with genuine appreciation
- Communicate clearly and professionally, prepare and review documents accurately and promptly, and answer phones with appropriate etiquette
- Cultivate and maintain positive working relationships with others, support team goals, and respond appropriately to co-worker concerns
- Ensure compliance with quality standards and expectations
- Stand, sit, or walk for long periods or entire shifts
- Move, lift, transport, push, pull, and place without assistance objects weighing up to 10 pounds
- Perform other reasonable job duties as assigned
- Uphold Ritz-Carlton’s highest standards of service excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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