Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $30.88
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
flexible schedule
Employee wellness programs
Job Description
W Hollywood Condo Association at 6250 Hollywood Blvd, Los Angeles, California, is part of the esteemed W Hotels brand, which is widely recognized for its innovative approach to luxury hospitality. W Hotels are known for their unique blend of vibrant culture, modern design, and exceptional service standards. The brand's mission is to awaken curiosity and expand worlds by offering a dynamic environment where guests can enjoy life to the fullest. W Hotels embody a spirit that is both harmonious and adventurous, captivating guests through a commitment to the 'Whatever/Whenever' service philosophy, which ensures personalized attention to guest needs and desires... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- Ability to communicate clearly and professionally
- Ability to stand, sit, or walk for long periods
- Ability to move and lift objects weighing 10 pounds or less
- Commitment to company policies and professional appearance
- Willingness to complete safety training and adhere to safety protocols
- Ability to maintain confidentiality
- No supervisory experience required
- No licensing or certification required
Job Qualifications
- High school diploma or equivalent
- At least 1 year of related work experience
- Strong communication skills
- Ability to handle multiple tasks efficiently
- Professional appearance and conduct
- Basic computer proficiency
- Customer service orientation
- Ability to work collaboratively in a team
- Knowledge of safety procedures and ability to complete safety training
- Attention to detail and accuracy in documentation
- Ability to stand or walk for extended periods
Job Duties
- Respond to residence owner requests for visitor information, procedures, or special services such as transportation, reservations, or dry cleaning by conducting appropriate arrangements or identifying service providers
- Address special requests from residence owners and their guests with special needs and confirm satisfaction
- Collect, summarize, and provide residence owners and guests with information about the property and surrounding area including events and special activities
- Announce all visitors, contractors, etc. to residence owners before allowing them to enter and permit access only to authorized visitors while managing the key tracking system
- Respond to, log, and handle all calls, messages, requests, inquiries, or concerns
- Contact the appropriate person or department such as engineer, bell staff, or housekeeping as necessary to resolve calls, requests, or issues
- Assist with reservation services for residence owners
- Help reserve the elevator for residence owner or tenant move-ins and move-outs
- Assist bell and valet services when owners request their vehicles
- Perform lobby ambassador duties
- Review shift records and daily memos and document relevant information in logbooks
- Report accidents, injuries, and unsafe work conditions to managers and complete necessary safety training and certifications
- Adhere to company policies and procedures, maintain a neat and professional appearance, protect proprietary information, and safeguard company assets
- Welcome and acknowledge residence owners and their guests in accordance with company standards, anticipate and meet service needs, assist persons with disabilities, and express genuine appreciation to others
- Communicate clearly and professionally, prepare and review documents accurately and timely, and answer phones using appropriate etiquette
- Foster positive working relationships with others, support the team in achieving shared goals, and respond appropriately to employee issues
- Ensure compliance with quality standards and expectations
- Stand, sit, or walk for long periods during shifts
- Move, lift, transport, push, drag, and place unassisted objects weighing 10 pounds or less
- Perform other reasonable job duties as assigned
- Adhere to Ritz-Carlton service excellence standards
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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