OVERNIGHT Part-time Bellperson

Durham, NC, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Exact $15.00

Work Schedule

Night Shifts

Benefits

Competitive wages

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401K options

Tuition Assistance

discounted room rates

Training and Development

Career advancement opportunities

Job Description

The role of a Hotel Concierge at Concord Hotels is pivotal in ensuring guests receive a warm welcome and professional assistance throughout their stay. This position entails creating a memorable and efficient arrival, check-in, and departure experience while catering to guest requests such as help with luggage, transportation, and providing information about the hotel amenities and local attractions. Concierge staff are responsible for maintaining high visibility in the lobby to anticipate and respond quickly to guest needs. Duties include escorting guests to their rooms, promoting hotel services like irons, coffeemakers, and fitness facilities, handling luggage, delivering messages, managing valet parking,... Show More

Job Requirements

One-year public contact or customer service experience
Valid NC driver's license and very good driving record
Ability to communicate and provide excellent customer service
Basic computer skills
Basic computational ability
Fluency in English with ability to speak, read, write and understand English communications in the workplace
Ability to solve problems and handling service issues or complaints
Ability to respond to guest requests and business volume quickly and efficiently
General knowledge of the community and attractions
Ability to learn about the hotel, its services and facilities
Ability to work as part of a team providing excellent guest services
Availability to work a flexible schedule including nights, holiday and weekend coverage
Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties including but not limited entering and exiting vehicles
Ability to lift up to 50 lbs. as needed
Maintains strong personal image and uniform standards.

Job Qualifications

One-year public contact or customer service experience
Valid NC driver's license and very good driving record
Ability to communicate and provide excellent customer service
Basic computer skills
Basic computational ability
Fluency in English with ability to speak, read, write and understand English communications in the workplace
Ability to solve problems and handling service issues or complaints
Ability to respond to guest requests and business volume quickly and efficiently
General knowledge of the community and attractions
Ability to learn about the hotel, its services and facilities
Ability to work as part of a team providing excellent guest services
Availability to work a flexible schedule including nights, holiday and weekend coverage.

Job Duties

Greeting and assisting guests in a friendly and professional manner
Responsible for always being visible in the lobby area to recognize visual clues that assistance may be needed
Handling of luggage and boxes at guest and group registration and departure
Perform the task of tagging and storage of luggage when requested
Escorting guests to their rooms, promoting hotel amenities including irons and ironing boards, coffeemakers, blackout drapes, location of vending/ice machines, athletic club, video checkout
Assisting in the delivery of keys, mail, faxes, and messages in a timely manner
Providing area directions and information
Assisting guests with valet parking and securing taxis when requested
Transporting guests to and from the airport
Able to drive and maintain hotel vans' cleanliness, maintenance, and fueling
Deliver and pick-up of guest laundry
Keeping porte cochere free of debris
ensuring trashcans are emptied daily
Answering telephones in a professional manner
Provide the RTP Shuttle Service when assigned
Use of GXP system to complete tasks and report issues/request
Perform other assigned duties.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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