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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $21.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Life insurance
Professional development opportunities
Job Description
The Grove Hotel, a proud part of the Block22 Companies, stands as an emblem of exceptional hospitality and memorable experiences in the heart of downtown Boise. With a commitment to delivering experiences beyond the ordinary, the hotel embodies a destination where guests encounter a blend of comfort, luxury, and local culture. The Block22 Companies have a reputation for their expertise in creating distinguished hospitality environments, marked by attention to detail, passionate service, and a welcoming atmosphere that resonates with every guest. Amid this backdrop, the Grove Hotel offers more than just accommodations—it provides a space where guests can feel connected... Show More
Job Requirements
- Previous customer service experience preferred
- Must be friendly guest-focused knowledgeable about the area and able to work independently
- Detail-oriented with strong problem-solving skills and the ability to remain focused and accurate during the overnight shift 11:00 PM - 7:00 AM
- Proficient in Microsoft Office and experienced with hotel property management systems
- Understanding of basic accounting auditing and front desk operations
- Must be able to read write and communicate clearly in English
- Ability to stand and walk for extended periods during overnight shifts
- Ability to lift carry and manipulate various items ex luggage weighing up to 50 pounds
Job Qualifications
- Previous customer service experience preferred
- Must be friendly guest-focused knowledgeable about the area and able to work independently
- Detail-oriented with strong problem-solving skills and the ability to remain focused and accurate during the overnight shift 11:00 PM - 7:00 AM
- Proficient in Microsoft Office and experienced with hotel property management systems
- Understanding of basic accounting auditing and front desk operations
- Must be able to read write and communicate clearly in English
Job Duties
- Verify and post all daily room charges ensuring they are correctly assigned to guest folios or master accounts
- Post confirm and balance all charges and adjustments made throughout the day
- Run required system reports and ensure all end-of-day processes are completed with supporting documentation attached
- Reconcile balances between the property management system and the credit card processing system to ensure accuracy
- Maintain a high level of integrity professionalism and service throughout guest and team interactions
- Provide assistance to overnight guests and ensure all guest needs are addressed with care and efficiency
- Perform other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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