Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,300.00 - $63,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee wellness program
Job Description
Live! By Loews provides a unique and upscale hospitality experience that melds the excitement of sports and entertainment with superior service and amenities. Located in Arlington, Texas, Live! By Loews is perfectly situated between the Texas Rangers' brand-new ballpark and the iconic Dallas Cowboys' Stadium. This 302-room hotel stands as a premier destination, offering an infinity-edge pool, a rooftop terrace, and expansive floor-to-ceiling windows that provide breathtaking views of the vibrant Arlington Entertainment District. As an establishment, the hotel places a strong emphasis on delivering first-class customer experiences combined with innovative hospitality concepts that cater to guests seeking both leisure... Show More
Job Requirements
- Bachelor degree in hospitality management or related field or exceptionally strong technical and service skills
- Minimum two years guest service management experience
- Extensive knowledge of all hotel departments
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of all state innkeeper laws
- Able to work a flexible schedule, including weekends and holidays
- Multilingual preferred
Job Qualifications
- Bachelor degree in hospitality management or related field or exceptionally strong technical and service skills
- Minimum two years guest service management experience
- Extensive knowledge of all hotel departments
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of all state innkeeper laws
- Able to work a flexible schedule, including weekends and holidays
- Multilingual preferred
Job Duties
- Perform as hotel ambassador to ensure the safety, security, and satisfaction of hotel guests
- Work in unison with the security and guest services departments at Universal Studios Escape to ensure an exceptionally seamless, safe, and memorable resort experience
- Direct all hotel emergency and evacuation procedures
- Coordinate the search and resolution of all lost child situations
- Coordinate hotel's VIP services program
- Greet and escort VIPs to guestrooms upon initial arrival to hotel and coordinate servicing of special requests during their stay
- Respond to requests by guests or departments for assistance in any guest-related problem that has not been adequately resolved
- Follow up with guests who have required prior MOD assistance to ensure that their difficulties have been completely resolved
- Conduct regular monitoring rounds of guest areas, including recreational areas, food and beverage outlets, and function spaces
- Inspect hotel areas for safety, cleanliness, and overall condition
- Ensure adherence to required department staffing levels
- Personally assist or coordinate the resolution of deficiencies noted during rounds
- Assist any department as needed based upon service demands
- Specifically assist Conference Services or Banquet Service as needed if production or service backlogs exist
- Maintain a log of all deficiencies noted and assistance provided
- Prepare shift reports detailing activities completed
- Prepare other reports as requested
- Coordinate the timely resolution of guest problems or complaints, providing complimentary products or services or financial adjustments as appropriate
- Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
- Personally communicate relocation requirement to any guest who needs to be walked due to a sold-out situation
- Personally coordinates, with the assistance of Security department and local law enforcement officials, any necessary eviction of a guest from hotel property
- Assist Credit Manager/Guest Services Manager in obtaining necessary payments from guests who have significantly exceeded the hotel's credit limit
- Personally interact with guests in a positive and friendly way to anticipate and ascertain needs and ensure guest satisfaction
- Attend Guest Services department and hotel staff meetings
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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