Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee assistance program
Uniform allowance
Job Description
The Biltmore Hotel is a prestigious luxury hotel known for its exceptional service standards and commitment to guest satisfaction. Nestled in a prime location, the Biltmore offers a unique blend of historic charm and modern conveniences, providing guests with an unforgettable hospitality experience. The hotel caters to a diverse clientele, including business travelers, vacationers, and event attendees, making it a cornerstone of the local hospitality industry. The Biltmore Hotel is synonymous with quality, elegance, and meticulous attention to detail, which are reflected in every aspect of its operations and guest interactions.
The role of the Housekeeping Support Staff at... Show More
The role of the Housekeeping Support Staff at... Show More
Job Requirements
- High school diploma is required
- minimum one year cleaning experience in a hotel preferred
- must be able to speak, read, write and understand the English language
- must be able to compute accurate mathematical calculations
- must provide legible communication and directions
- must perform job functions with attention to detail, speed and accuracy
- must be able to prioritize and organize
- must be able to think clearly, remaining calm and resolving problems using good judgment
- must follow directions thoroughly
- must understand guest’s service needs
- must work cohesively with co-workers as part of a team
- must work with minimal supervision
- must maintain confidentiality of guest information and pertinent resort data
- must use a computer keyboard and possess basic typing skills
- must possess moderate to advanced computer skills
- must work in a dynamic and constantly changing environment
- must be adept to multitasking
- must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
- must be able to stand, sit, or walk for an extended period of time or for an entire work shift
- must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- must be able to use, carry, and operate all necessary office equipment using finger dexterity
- must be able to communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity
- must be able to visually look at a computer for extended periods of time
- must be able to adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems
- must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards
Job Qualifications
- High school diploma
- minimum one year cleaning experience in a hotel preferred
- ability to speak, read, write and understand the English language
- compute accurate mathematical calculations
- provide legible communication and directions
- perform job functions with attention to detail, speed and accuracy
- prioritize and organize
- think clearly, remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand guest’s service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent resort data
- use a computer keyboard and possess basic typing skills
- possess moderate to advanced computer skills
- work in a dynamic and constantly changing environment
- adept to multitasking
Job Duties
- Clean guest floor landings, hallways, and service areas on all floors in accordance with Biltmore quality standards
- assist room attendants by stripping rooms, removing soiled linen, terry, and trash
- ensure that room attendant carts and housekeeping closets are stocked with clean linen
- make up and deliver rollaway beds, cribs, bed boards, and other supplies as needed
- vacuum carpeting, sweep and mop floors, and dust furniture, lamps, and pictures
- throughout the shift place all linen down the chute and take the trash down to the loading dock, and at the end of the shift ensure that all the floors are clear
- sweep, mop, and dust stairwells
- follow all Biltmore policies and procedures
- report any items in need of repair, missing items, or unsafe conditions to a supervisor, the assistant director of housekeeping, or the director of housekeeping
- check all equipment and ensure that it is maintained in top mechanical condition
- report any items found to coordinator
- coordinate with supervisors, assistant director of housekeeping, and director of housekeeping on work priorities and provide assistance when needed
- carry out other duties as assigned by supervisor, assistant director of housekeeping, or director of housekeeping
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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