Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,200.00 - $68,200.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
employee wellness program
Career development opportunities
Job Description
Omni Louisville is a premier hotel nestled in the vibrant heart of Louisville, Kentucky. Reflecting the rich history and authentic character of the city, Omni Louisville is much more than just a place to stay; it is a landmark destination that embodies the essence of Louisville. The hotel stands prominently against the Louisville skyline, featuring 612 rooms with iconic glass ends that shimmer during the day and glow beautifully at night. The property is designed to provide an immersive, urban experience with seamless indoor and outdoor integration. Guests can enjoy the rooftop bar and pool while soaking in panoramic views... Show More
Job Requirements
- Minimum 2 years of supervisory or management experience in a hotel
- at least 1 year of Front Office or Guest Service experience or completion of Omni LID program
- ability to move, lift, carry, push, or pull objects weighing up to 30 pounds
- ability to sit, stand, walk for long periods during a shift and perform repetitive tasks including using a telephone or computer
- must be STAR certified
- must be Food Handler certified
Job Qualifications
- Minimum 2 years of supervisory or management experience in a hotel
- at least 1 year of Front Office or Guest Service experience or completion of Omni LID program
- strong leadership skills with the ability to direct, develop, and motivate a team
- excellent verbal and written communication skills in English
- ability to work in a fast-paced environment and resolve issues quickly
- strong problem-solving, prioritization, and organizational abilities
- ability to work under high-pressure situations and manage multiple tasks simultaneously
- proficiency with hotel computer systems, Opera experience preferred
- ability to perform basic mathematical calculations
- must be STAR certified
- must be Food Handler certified
Job Duties
- Oversee overnight operations ensuring all departments meet Omni Standards
- perform and assist with Night Audit process at the Front Desk
- complete and forward required paperwork timely
- conduct training sessions for overnight staff
- handle and resolve guest complaints promptly
- maintain communication with department managers and provide staff performance feedback
- conduct weekly supply inventories and complete rate discrepancy reports
- block or assign arrivals for the next day and prepare group information sheets
- ensure compliance with fire, security, and safety procedures
- collaborate with Loyalty Ambassador to track and service select guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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