Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $27.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
performance-based incentives
Medical insurance
Dental Insurance
vision coverage
401(k) plan with profit sharing
Paid Time Off
exclusive discounts
ongoing training
Leadership development
Career growth opportunities
Job Description
Arctic Club Hotel, part of the Oxford Collection of Hotels, is a distinguished hospitality establishment that prides itself on offering exceptional guest experiences grounded in innovation, teamwork, and personal growth. Located in a prime area, the hotel caters to a diverse clientele ranging from leisure travelers to business professionals. As part of a rapidly growing and progressive hospitality group, the Arctic Club Hotel emphasizes the importance of a supportive and inclusive work culture, embodying values that empower employees to deliver excellence consistently. The company recognizes that its employees are the cornerstone of its success, fostering an environment where personal and... Show More
Job Requirements
- Proof of eligibility to work in the United States
- Reliable transportation to and from work
- Ability to work a flexible schedule including evening, weekends and holidays
- Regular and reliable attendance
- Must be able to stand on feet throughout work hours
- Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
- Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs
Job Qualifications
- High school diploma or GED preferred
- Prior experience in customer service or hospitality is beneficial but not required
- On-the-job training will be provided
- Familiarity with basic computer applications such as Microsoft Office is advantageous
- Any previous experience in a front desk, reception, or related role is a plus but not mandatory
Job Duties
- Greet and assist all guests in a professional, courteous manner providing expert level recommendations
- Outwardly present yourself as courteous and professional, by wearing a proper uniform and engaging with customers as needed
- Maintain availability and knowledge to cover all audit duties, covering shifts and all meal and rest breaks as needed including hotel financial transactions, balancing room charges, cash receipts, and credit card postings
- Prepare and distribute daily reports to management
- Handle guest complaints, requests, and emergencies in accordance with hotel policies
- Exercise strong judgment during periods of low staffing to prioritize guest and property safety
- Conduct regular property walks (interior and exterior) to ensure guest comfort and safety
- Observe and report all hotel safety issues, actively maintaining a safe distance and avoiding any actions that put your or the guest at risk
- Ability to contact authorities as needed, being aware of and following hotel safety guidelines and procedures
- Respond promptly to guest or staff emergencies and follow proper incident reporting protocols
- Secure doors, exits, and restricted areas
- Maintain knowledge of emergency procedures and assist in evacuations if needed
- Assist with guest requests such as delivering items, providing directions, or addressing basic room concerns
- Assist guests with luggage upon arrival and departure of the hotel
- Cross training in other departments and shifts supplying for coverage as needed
- Perform light tasks to support operations (e.g., stocking supplies, organizing storage areas)
- Report maintenance or safety issues to the General Manager or Maintenance team promptly
- Provide support for early morning arrivals or departures to ensure smooth transitions between shifts
- Complete a daily activity log with pertinent shift information for co-workers and leadership team
- Adhere to attendance policies and maintain regular availability for scheduled shifts
- May participate in the drivers program or other hotel-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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