Overnight Guest Services Ambassador/Night Auditor - Full-Time
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
paid volunteer time
Free parking
free shift meal
Discounted food
discounted room rates
Medical insurance
Job Description
Hotel Haya, managed by Aparium Hotel Group, is a distinctive boutique hotel located in the heart of historic Ybor City, just a stroller ride away from downtown Tampa. The hotel embodies a unique blend of Cuban, Italian, and Spanish influences and features 178 guest rooms, over 7,000 square feet of banquet space, a world-class restaurant, an airy café, and a lush courtyard with a pool. Aparium Hotel Group, founded in 2011, has grown into a hotel brand that combines the sophistication of large hospitality companies with the charm and personalized service of boutique hotels. Known for its innovative approach, the... Show More
Job Requirements
- Passion for the people, place, and character of our community
- Availability to work primarily overnight shifts (11 pm-7 am), that may include weekends and holidays, and even some mid-shifts
- Valid driver’s license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles
- Ability to lift up to 25 lbs. for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
Job Qualifications
- Minimum of two years of experience in guest/customer service in hospitality or luxury goods/services or comparable combination of education and experience
- Professional proficiency of the English language in reading, writing and verbal communication
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
Job Duties
- Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism
- Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- Be fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
- Always prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment and act as bellman, valet, or greeter as the situation demands
- Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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