Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
401K with company match
Free shift-meal
Medical insurance
Dental Insurance
Vision Insurance
Job Description
The Daxton Hotel is a luxury hotel located in the vibrant heart of downtown Birmingham. Combining elegant luxury with avant-garde style, the Daxton Hotel sets itself apart as a cultural beacon within the city. Situated just minutes from Detroit, the hotel embraces its role as both a proud neighborhood neighbor and an international traveler’s refuge. This unique positioning enables Daxton to nurture meaningful local partnerships while forging global collaborations, creating a rich, soulful, and dynamic atmosphere that resonates deeply with both guests and the community. The hotel offers an exceptional hospitality experience that goes beyond just accommodation, fostering an inviting... Show More
Job Requirements
- Passion for the people, place, and culture of our community
- Minimum of two (2) years of experience in guest/customer service for luxury goods or services
- Professional proficiency of the English language in reading, writing and verbal communication
- Valid driver's license and successful completion of Motor Vehicle Report
- Intermediate skills in Microsoft Excel and Word
- Ability to lift up to 25 lbs for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs
- Ability to work nights, weekends, and holidays
Job Qualifications
- Passion for the people, place, and culture of our community
- Minimum of two (2) years of experience in guest/customer service for luxury goods or services
- Professional proficiency of the English language in reading, writing and verbal communication
- Valid driver's license
- Intermediate skills in Microsoft Excel and Word
- Ability to work nights, weekends, and holidays
Job Duties
- Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism
- Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- Be fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
- Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment
- Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
- Demonstrate expert knowledge of the position's service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to improve services
- Collaborate effectively with co-workers and other departments to ensure guest needs are met and work cooperatively with others, mending relationships if disagreements arise
- Seize any opportunity to assist with a guest's needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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