Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,350.00 - $72,000.00
Work Schedule
Standard Hours
Day Shifts
Night Shifts
Benefits
competitive salary
Paid Time Off
insurance benefits
Meals during shifts
Free hotel stay
ongoing training
Diversity and inclusion events
Team social events
Employee Discounts
Job Description
The Hoxton, Downtown LA is a vibrant and iconic hotel located in the heart of Los Angeles' buzzing Broadway district. This historic property once served as the LA Railway Authority and a candy shop, embedding a rich history that adds a unique charm to the guest experience. The hotel features 174 stylish rooms designed to blend comfort with a distinctly local flavor. Guests can enjoy a rooftop Peruvian-inspired restaurant, Cabra, helmed by Top Chef Stephanie Izard, along with Moonlarks, an all-day lobby restaurant that embodies the lively culture of Downtown LA. Additionally, the hotel boasts a rooftop pool and numerous... Show More
Job Requirements
- Experience in front office including managing a team
- willingness to be Fire Life Safety certified
- proficiency with Opera property management system
- excellent organizational skills
- ability to stay calm under stress
- strong leadership and motivational skills
- excellent communication and interpersonal skills
- adaptability to The Hoxton's culture
- commitment to team collaboration and guest satisfaction
Job Qualifications
- Experience in front office including managing a team
- ability to execute tasks and get things done
- excellent organizational skills
- willingness to be Fire Life Safety certified
- keen eye for detail with ability to share feedback and listen
- strong leadership skills with ability to motivate and make people feel good
- natural host with excellent guest and team member engagement
- proficiency with Opera property management system
- strong problem-solving and decision-making skills
- humble attitude without egos or drama
- adaptability to The Hoxton's unique culture
- collaborative work ethic to achieve high standards
- commitment to The Hoxton's values
- high energy and enthusiasm for daily work activities
- ability to maintain positive interpersonal interactions
Job Duties
- Assist in developing the front office team to deliver personal service that exceeds guest expectations
- support an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation
- ensure the accuracy of data in all systems and provide necessary daily reports for all departments
- manage the daily overbooking levels and collaborate with all departments to ensure maximum occupancy
- use a wide range of coaching skills to motivate and inform the team about day to day activity
- support realistic objectives for the team to achieve maximum occupancy and 100% guest satisfaction
- monitor team performance and give regular feedback through meetings and appraisals
- support recruitment efforts for the front office team
- monitor costs related to the front office department to agreed budgets and inventory levels
- oversee the guest breakfast program ensuring all orders are logged, posted, and communicated accurately
- manage the night team ensuring all night audit procedures are monitored and reports submitted to finance
- play an active role in projects involving the development and evolution of the front office team
- assist front office management in managing changes in hotel procedures
- assist with statistical analysis of the front desk team
- support management of the front office schedule to ensure coverage meets business needs
- ensure all team members follow rules, do their best, and love their jobs
- contribute to team development and training on an ongoing basis
- maintain lobby presence and interact with guests and team members
- contribute to departmental scheduling, hiring, and performance management
- ensure overnight front office team maintains 100% labor and legal compliance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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