Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $34.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Pension Plan
Paid sick time
Paid vacation time
free meals on duty
uniform provided
Employee discount platform
Complimentary hotel stays and discounts at Dorchester Collection properties
Job Description
Hotel Bel-Air is a prestigious luxury hotel located in Los Angeles, California, renowned for its exquisite accommodations, exceptional guest services, and a rich legacy of providing world-class hospitality. Part of the esteemed Dorchester Collection, Hotel Bel-Air represents the pinnacle of sophisticated comfort nestled amidst scenic natural beauty and elegance. This renowned hotel caters to discerning guests who seek an unparalleled experience combining luxury, privacy, and personalized services. The dedication of its employees, combined with world-class amenities, has earned the hotel numerous accolades and a sterling reputation within the luxury hospitality industry.
As an Overnight Guest Relations Supervisor at Hotel... Show More
As an Overnight Guest Relations Supervisor at Hotel... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 2 years experience in hospitality or guest relations roles
- ability to work overnight shifts and flexible schedules including weekends and holidays
- strong communication skills in English
- physical ability to stand, walk, lift up to 25 pounds, and perform repetitive tasks using computer and communication tools
- capability to manage stressful situations calmly
- multitasking and organizational skills
- willingness to act as Manager on Duty during shifts when required
Job Qualifications
- Previous experience in guest relations or hospitality supervision
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to multitask and prioritize in a fast-paced environment
- proficient in using guest service software and systems
- attention to detail and problem-solving aptitude
- proficiency in English language communication
- passion for delivering exceptional customer service
- ability to coach and mentor team members
- knowledge of hotel operational procedures and standards
Job Duties
- Train and supervise the overnight guest relations team
- welcome and efficiently manage guest arrivals and departures
- process payments following established hotel procedures
- provide accurate information to guests and visitors
- oversee and hold the team accountable for NEXUS system usage and department goals
- manage Guest Relations Researchers, Creative Planners, Taskmasters, Guest Relations Hosts, Expert Hosts (Concierge), and Bell teams during their shifts
- conduct on-the-job training and ongoing training initiatives
- fulfill special and personalized guest requests, including those for VIPs and children
- act as Manager on Duty when the Overnight Manager is off, managing operational and guest relations matters
- respond to Guest Relations Manager emails and action requests
- perform additional hotel operational duties as required
- frequently stand and walk during shifts, handle occasional lifting and bending, and use computer and communication tools extensively
- work varied schedules including weekends and holidays with possible extended hours during peak periods
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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