Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible Schedule
Job Description
SVR Management II LLC operates the Silverado Resort, a prominent hospitality establishment known for delivering exceptional guest experiences in a resort setting. Positioned within the luxury hospitality sector, Silverado Resort is dedicated to maintaining high standards of service quality, reflecting a strong commitment to employee development and guest satisfaction. The company embraces diversity and inclusion as core principles and offers a welcoming environment protected by equal employment opportunity laws. Located within California, the resort's employment practices adhere strictly to state and federal regulations, including the California Fair Employment and Housing Act and the Americans with Disabilities Act. The company also... Show More
Job Requirements
- Must be able to stay awake through the overnight shift and hours may vary
- Weekend and holiday availability is required
- Flexibility with work schedule including nights and holidays
- Ability to occasionally exert up to 50 pounds of force
- Frequent standing for long periods
- Ability to use a keyboard and mouse proficiently
- High school diploma or equivalent preferred
Job Qualifications
- Guest service experience required
- proficiency in microsoft office applications preferred
Job Duties
- Adhere to the companys service culture and 4 keys to creating guests for life
- Actively participate in the team member referral program and serve as a Talent Ambassador for Silverado Resort
- Participate in all required resort meetings and training sessions
- Maintain high standards of personal appearance including proper uniform and nametag
- Utilize HMS software proficiently for all front office operations
- Perform guest services such as check-ins, check-outs, reservation handling, and wake-up calls
- Audit and reconcile financial and statistical reports regularly
- Prepare and distribute daily and month-end operational and financial reports
- Audit and reconcile Front Desk and Food & Beverage Cashier work
- Timely audit, consolidate, and transmit all credit card transactions
- Prioritize duties to meet strict deadlines
- Ensure accuracy in all reported financial and statistical numbers
- Input and update financial information within the corporate communications network
- Conduct daily, weekly, monthly, and annual data processing system functions
- Inform management of any unusual operational or financial events or policy deviations
- Ensure overall guest satisfaction by addressing guest requests promptly and professionally
- Comply with all resort policies and safety regulations
- Perform additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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