Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $26.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
competitive pay
401k plan
Paid Time Off
complimentary room nights
Restaurant discount
Complimentary Meal
Life insurance
short-term disability
long-term disability
Pre-tax commuter benefits
flexible schedules
Tuition Reimbursement
Career advancement opportunities
Job Description
Rosewood Washington, D.C., is an exquisite luxury hotel brilliantly positioned in the heart of Georgetown along the historic C&O Canal. This prestigious hotel offers guests premium access to the vibrant cultural and historic epicenter of the nation's capital. The hotel features 57 beautifully appointed rooms, including 12 suites and 8 townhouses, blending traditional refinement with modern sophistication. Each space is designed with a residential-style ambiance, equipped with plush furnishings and intuitive technology, providing an exceptional experience for both business and leisure travelers. The hotel also boasts acclaimed dining options led by the renowned Wolfgang Puck, with CUT D.C., CUT Bar... Show More
Job Requirements
- High school diploma or equivalent education
- previous experience as a front desk agent preferably in luxury hotel
- ability to perform job functions with attention to detail, speed and accuracy
- prioritize, organize and follow-up
- calm problem-solving skills using good judgment
- ability to follow directions thoroughly
- understanding of guest service needs
- ability to work cohesively as part of a team
- ability to work with minimal supervision
- maintain confidentiality of guest information
- flexible availability including days, evenings, weekends and holidays
- ability to input and access information in property management system
- ability to remain calm and courteous with demanding guests
- ability to work under pressure
- ability to ensure security and confidentiality of guest information
- previous OPERA experience preferred
- mid-level to advanced computer skills
- fluency in English required
- fluency in other languages preferred
- physical ability to transport minimum 35 pounds and remain standing for long periods
- valid driver's license with ability to drive manual and automatic vehicles
Job Qualifications
- Previous experience as a Front Desk Agent, preferably in a luxury hotel
- high school diploma or equivalent education required
- must be able to perform job functions with attention to detail, speed and accuracy
- prioritize, organize and follow-up
- be a clear thinker, remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand a guest's service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent hotel data
- flexible availability is required for this position to include days, evenings, weekends and holidays
- ability to input and access information in the property management system/computers
- ability to remain calm and courteous with demanding and difficult guests
- ability to perform job functions to standards under pressure
- ability to ensure security and confidentiality of guests and their information
- ability to work with direct supervision
- previous OPERA experience preferred
- mid-level to advance computer skills
- required to speak, read and write English, with fluency in other languages preferred
- must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas
- reach up and down, pull and push, remain standing stationary for long periods of times throughout work periods
- satisfactorily communicate with guests and co-workers to their understanding
- valid driver's license with the ability to drive manual and automatic vehicles
Job Duties
- Support, maintain and adhere to all safety, health and sanitary guidelines and recommendations issued by Rosewood, the Centers for Disease Control and Prevention
- OSHA, Federal and local DC Government
- maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- ensure that standards are maintained at a superior level on a daily basis
- maintain complete knowledge of correct maintenance and use of equipment
- use equipment only as intended
- anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction
- maintain complete knowledge at all times of all hotel features/services, hours of operation, all room types, numbers, layout, decor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, scheduled daily group activities/VIPs
- promote positive guest relations to all individuals approaching the Front Desk
- communicate VIP arrivals to designated personnel for escort and delivery of amenities
- set up accurate accounts for each guest checking in according to their requirements
- handle overbooked or walked guests
- document all guest requests, complaints or problems
- document and confirm reservations and cancellations
- communicate pertinent guest information to designated departments/personnel
- generate, print and distribute daily and weekly reports
- resolve discrepancies on the room status report with Housekeeping
- solicit guest comments on their stay
- assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- adhere to all cashiering procedures: process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
- all other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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