Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Comprehensive benefits package
Training and development opportunities
Inclusive and dynamic employee culture
Employee discounts for stays at any Four Seasons property worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Employee assistance program
401(k) retirement plan
Ongoing employee engagement and recognition programs
Job Description
Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company renowned for exceptional service and unparalleled guest experiences. Operating more than 100 properties worldwide, Four Seasons is dedicated to delivering luxury with a genuine heart, creating memorable experiences for guests, residents, and partners alike. Powered by a diverse collective of passionate and talented people, Four Seasons fosters a vibrant and inclusive culture where employees are encouraged to grow, develop, and achieve excellence. The company is committed to providing a world-class employee experience to enable its team members to perform at their best and deliver outstanding service that defines... Show More
Job Requirements
- authorization to work in the United States is required
- ability to work overnight shifts is required
- part time availability (16 hours per week or more depending on operational needs)
- availability to work two eight-hour overnight shifts per week, including weekends, holidays, and variable hours
- previous front desk or front office experience preferred, ideally in a luxury hotel environment
- strong communication and interpersonal skills
- proven ability to remain composed under pressure
- detail-oriented with problem-solving abilities
- proficiency in English
- excellent computer literacy, including Microsoft Excel
- knowledge of OPERA PMS or similar systems preferred
- team player with a passion for service
- familiarity with Nashville local area is an advantage
Job Qualifications
- previous front desk or front office experience preferred, ideally in a luxury hotel environment
- strong communication and interpersonal skills
- proven ability to remain composed under pressure and adapt to a dynamic environment
- detail-oriented with strong problem-solving abilities
- team player with a passion for delivering exceptional service
- proficiency in English (reading, writing, and speaking)
- excellent computer skills, including Microsoft Excel
- knowledge of OPERA PMS or similar systems preferred
- familiarity with the Nashville area is an advantage
Job Duties
- welcome and register hotel guests, explain accommodations, and establish payment methods
- check guests out efficiently, preparing and explaining billing details
- respond to guest requests with warmth and accuracy, adding thoughtful recommendations to enhance each stay
- assist guests pre-arrival and in-house with personalized arrangements, including local tours, dining reservations, transportation, and other experiences
- handle packages, faxes, messages, and mail in a timely manner
- communicate effectively with guests through in-person interactions, phone, email, and the Four Seasons chat system
- utilize multiple systems including OPERA PMS, Concierge software, and guest recognition tools to ensure a seamless experience
- resolve guest concerns promptly and professionally, always seeking to turn moments of service recovery into memorable experiences
- maintain updated local knowledge of Nashville’s best restaurants, attractions, and cultural experiences to make personalized recommendations
- perform additional tasks and projects as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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