Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $39.00
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive salary
Medical insurance
Dental Insurance
Training and Development
Employee accommodation
Employee Meals
Pre-tax commuter program
Retirement Plan
Job Description
Four Seasons is a globally renowned luxury hotel and resort company known for delivering exceptional service and unparalleled guest experiences. Founded in 1960, the Four Seasons brand has grown to become a symbol of sophistication, luxury, and personalized hospitality. Each Four Seasons property is distinguished by its commitment to quality, attention to detail, and dedication to creating memories that last a lifetime. Through its extensive network of hotels and resorts located in prestigious destinations around the world, Four Seasons offers guests a blend of luxury accommodations, world-class amenities, and unique experiences that cater to discerning travelers. The company culture centers... Show More
Job Requirements
- High school diploma or equivalent
- one plus years experience in luxury hotel or similar customer service environment preferred
- excellent communication and interpersonal skills
- ability to handle guest requests and resolve complaints professionally
- cultural sensitivity and strong customer service orientation
- availability to work flexible hours including weekends and holidays
Job Qualifications
- One plus years experience working within a luxury hotel or similar environment is considered an asset
- excellent interpersonal skills and communication skills
- cross cultural sensitivity, and customer service orientation
- guest centricity and understanding the importance of guest's preferences
Job Duties
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- responds to all guest requests in an accurate and timely manner, interactions with guest will be in person and by phone
- resolves guest complaints, and finds opportunities to recognize and personalize the service experience for all guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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