Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Relocation assistance
bonus eligibility
Job Description
Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier hospitality establishment within the Marriott International portfolio. Known for its expansive meeting spaces, exceptional guest experiences, and vibrant environment, the resort blends natural beauty with state-of-the-art facilities to offer guests memorable stays. As a part of Marriott International, Gaylord Hotels are recognized for their dedication to professional growth, diversity, and an inclusive culture where associates are empowered to thrive and excel. This resort is uniquely positioned to deliver big-hearted, innovative service, with a focus on creating lasting connections and meeting a wide range of customer needs from... Show More
Job Requirements
- high school diploma or ged
- minimum 2 years experience in guest services front desk or related field
- or associate degree in hospitality or business
- proven leadership skills
- excellent communication abilities
- ability to multitask and manage operational priorities
- strong problem-solving capability
- availability to work full time
- eligibility to work in the united states
Job Qualifications
- high school diploma or ged with 2 years experience in guest services or related area
- or 2-year degree in hotel and restaurant management hospitality or business administration
- strong interpersonal and communication skills
- demonstrated leadership ability and integrity
- ability to handle conflict resolution and customer service challenges
- knowledge of front office procedures and operations
- experience in staff supervision and training
Job Duties
- manage day-to-day front office operations ensuring quality and customer expectations are met
- develop goals and plans to organize work priorities
- handle guest complaints disputes and conflicts
- supervise staffing levels to meet service operational and financial objectives
- communicate effectively with employees about business objectives and performance expectations
- manage front desk operations including check-in and check-out processes
- provide coaching feedback and training to staff to enhance customer service
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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