Overnight Front Desk (Friday and Saturdays)

Cleveland, OH, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $16.00

Work Schedule

Night Shifts

Benefits

Compensation

Comprehensive Benefit Packages

Hotel Room Discounts

discounts on food and beverages

Professional Development

Advancement opportunities

Job Description

DelMonte Hotel Group is a distinguished leader in the hospitality industry, known for its commitment to excellence and exceptional guest experiences. With a rich portfolio of hotels located across various desirable destinations, DelMonte Hotel Group prides itself on creating a workplace culture that feels like home. Their strong focus on fostering a supportive and inclusive environment encourages professional growth and long-term career development. The company values associates who are passionate about hospitality and dedicated to exceeding guest expectations.

The role of Night Auditor/Overnight Front Desk Clerk at DelMonte Hotel Group is a critical position within the hotel operations t... Show More

Job Requirements

High school diploma or general education degree (GED)
1 to 3 months of related experience
strong work ethic
excellent communication skills
solid organizational and time-management abilities
ability to multi-task in fast-paced environments
basic computer and administrative skills
availability for overnight shifts
valid Driver's License with no major violations

Job Qualifications

High school diploma or general education degree (GED)
1 to 3 months of related experience
solid organizational, time-management and prioritization skills
exceptional customer service skills
ability to multi-task in a fast-paced environment
basic computer and administrative skills
excellent communication skills
availability to work an overnight schedule
valid Driver's License with no major violations

Job Duties

Greet, register, and assign rooms to guests
answer telephone
post charges, compute bills, collect payment, and make change for guests
make and confirm reservations
monitor room availability
block rooms
program wake-up calls
handle guest mail and messages
open and close shifts making cash drops as necessary
maintain market stock and coffee area as needed
finalize transactions completed during the day and process credit card transactions
prepare and print folios for departing guests
create, print, file and transmit required reports
compile daily sales figures and complete the Daily reports
complete End of Month procedures
ensure hotel PMS system is in balance with the reservations system and correct any discrepancies
provide guests information pertaining to hours and available services of the hotel, such as restaurant, lounge, and room service
provide guests with directions and information regarding the local area
assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas
assist in checking all lobby fixtures, equipment and conditions for proper operation, settings and maintenance
schedule shuttle runs for guests in hotels with shuttle services
provide safe transportation to guests using the hotel shuttle vehicle for select service properties
perform laundry duties as needed at Fairfield Inn
set up continental breakfast at Fairfield Inn

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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