Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Omni Fort Worth Hotel is a distinguished luxury hotel situated in the vibrant heart of downtown Fort Worth, Texas. Known for its exquisite Texas hospitality and breathtaking architectural design, the hotel offers a compelling blend of comfort, style, and high-end amenities. Conveniently located adjacent to the Fort Worth Convention Center and within walking distance of premier cultural centers, diverse restaurants, and lively nightlife, the Omni Fort Worth Hotel attracts both business and leisure travelers. The hotel has earned prestigious recognitions such as the 2015 TripAdvisor Certificate of Excellence and placement among the Top 100 Meeting Hotels in the United States... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Previous hotel front desk experience preferred
- Previous cashiering experience preferred
- Ability to communicate effectively in English
- Ability to use computer systems accurately
- Ability to handle multiple tasks simultaneously
- Strong interpersonal skills
- Ability to maintain confidentiality
- Ability to work flexible hours
- Ability to work under pressure
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
Job Duties
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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