Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $1.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Payment processing training
Equal opportunity employer
Job Description
Ithaka Hospitality Partners is a distinguished hospitality management company dedicated to creating exceptional guest experiences through their portfolio of unique and purpose-driven properties. With a commitment to sustainability, community engagement, and operational excellence, Ithaka Hospitality Partners stands out as a leader in the hospitality industry, particularly known for nurturing environments that are not only welcoming but also socially responsible. Their commitment to staff development and fostering inclusive workplace cultures echoes their dedication to both guests and employees alike. Elevation Convening Center & Hotel, located in the vibrant city of Montgomery, AL, is one of Ithaka's flagship destinations. This property offers... Show More
Job Requirements
- High school diploma or equivalent is required
- Previous experience in the hospitality industry is preferred
- Two years of experience in customer service and/or hotel experience is preferred
- Ability to focus attention on guest needs, remaining calm and courteous
- Ability to work well under pressure within any given period of time, which includes coordinating many requests at any given time
- Maintain confidentiality of all guest information and pertinent hotel data
- Ability to analyze and resolve problems by exercising good judgment
- Proficient in Microsoft Office Suite or similar software
- Ability to communicate effectively both verbally and in writing
- Prolonged periods of walking, standing, and sitting
- Must be able to lift up to 15 pounds at times
Job Qualifications
- High school diploma or equivalent
- Previous experience in the hospitality industry is preferred
- Two years of experience in customer service and/or hotel experience is preferred
- Proficient in Microsoft Office Suite or similar software
- Excellent written and verbal communication skills
- Ability to analyze and resolve problems by exercising good judgment
- Excellent organizational skills and attention to detail
Job Duties
- Responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests
- Process all payments according to established hotel requirements
- Provide information to any guest or visitor's inquiry
- Responsible for inputting accurate reservations, answering all calls at the front desk, and alerting hotel staff of VIP arrivals
- Meet with departing Guest Services Agents to review business status and follow-up items
- Set up workstations with necessary supplies
- maintain cleanliness throughout the shift
- Change all housekeeping discrepancies to the correct status
- Promote positive guest relations to all individuals approaching the Guest Services Areas
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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