Marriott International, Inc logo

Overnight Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $22.75 - $29.70
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Work Schedule

Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs

Job Description

JW Marriott Washington DC is a distinguished luxury hotel that forms part of Marriott International's acclaimed portfolio. Situated at 1331 Pennsylvania Avenue NW in the heart of the nation's capital, this iconic property offers an unparalleled hospitality experience that blends timeless elegance with modern luxury. JW Marriott is renowned for its commitment to exceptional guest service, luxury accommodations, and a supportive work environment focused on associate well-being. JW Marriott is dedicated to fostering a diverse and inclusive workplace where employees feel valued and empowered to grow professionally and personally. Known for delivering "Wonderful Hospitality. Always.", the brand emphasizes innovation, heartfelt... Show More

Job Requirements

  • High school diploma or equivalent
  • Strong communication skills
  • Ability to handle financial transactions accurately
  • Ability to stand, walk, or sit for an entire shift
  • Lift and carry up to 10 pounds
  • Follow company policies and safety procedures
  • Provide excellent guest service

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • Ability to speak clearly and professionally
  • Strong customer service skills
  • Basic computer and point of sale system proficiency
  • Ability to stand and walk for extended periods

Job Duties

  • Organize and process guest check-ins and check-outs
  • Manage room reservations, requests, changes, and cancellations
  • Secure payment and verify billing adjustments
  • Activate and file room keys
  • Handle guest requests and relay messages
  • Print contingency lists for emergency records
  • Run and review daily reports and logs

Job Qualifications

Experience

No experience required

Job Location