Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive compensation
robust benefits
generous vacation packages
comprehensive training
Job Description
Hines is a globally recognized leader in real estate investment management, known for its commitment to innovation, excellence, and sustainability. With a diverse portfolio worth $93.2 billion that includes living, office, retail, mixed-use, logistics, and life science properties, Hines integrates local expertise with global knowledge to develop projects that enhance value and inspire communities. The company prides itself on a 65-year history and a dedicated workforce of 5,000 employees across 30 countries, fostering an inclusive culture and a focus on employee growth and wellbeing. Hines has earned prestigious recognitions such as being listed on Fast Company’s World’s Most Innovative Companies... Show More
Job Requirements
- High school diploma or equivalent from an accredited institution
- Two or more years experience in a customer service environment
- Strong customer service orientation
- Excellent written and verbal communication skills
- Ability to work a flexible schedule including holidays
Job Qualifications
- High school diploma or equivalent from an accredited institution
- Two or more years experience in a customer service environment
- Strong customer service orientation
- Excellent written and verbal communication skills
- Ability to work a flexible schedule including holidays
Job Duties
- Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
- Support residents with use of luggage carts
- Monitor guest traffic and parking garage for team members and vendors
- Monitor security cameras and fire alarm panel
- Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
- Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
- Update the daily log pertaining to any events and report any concerns to management
- Book freight elevators for move-ins, move-outs and furniture deliveries
- Maintain equipment inventory
- Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
- Organize, coordinate, and implement various resident services and programs
- Act as the point of contact for residents, responding within 24 hours to ensure inquiries and complaints are resolved satisfactorily
- Provide a personalized experience with emphasis on care and convenience for residents
- Engage with residents, fostering ongoing positive relationships while confirming expectations are fulfilled
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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