Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Fixed Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
401(k) Plan
Employee assistance program
accident insurance
Job Description
Discovery Management Group is part of the Discovery Senior Living family of companies, which is recognized as one of the top two largest senior living operators in the United States. With a reputation built on performance, innovation, and lifestyle customization, Discovery Management Group excels in managing and enhancing senior living communities nationwide. They serve over 6,500 residents, focusing on creating personalized, comfortable, and engaging living experiences for seniors. The organization emphasizes operational excellence and continuous innovation to maintain high standards in senior care and community management.
The Conservatory at North Austin, a community within the Discovery Management Group portfolio,... Show More
The Conservatory at North Austin, a community within the Discovery Management Group portfolio,... Show More
Job Requirements
- High school diploma or general education degree (GED)
- must communicate articulately in English
- experience with multi-line phones, computers, copy machine, Keytrak device, and other technology
- 2+ years of customer service experience
- polite, helpful, articulate, responsible, and dependable
Job Qualifications
- High school diploma or general education degree (GED)
- must communicate articulately in English
- Spanish is desirable but not required
- experience with multi-line phones, computers, copy machine, Keytrak device, and other technology
- 2+ years of customer service experience
- senior living experience highly preferred
- polite, helpful, articulate, responsible, and dependable
Job Duties
- Carries out telephone answering and reception duties as required
- takes messages with pertinent information and communicates messages to the recipient
- greets residents, visitors, guests and vendors
- answers inquiries and gives directions
- collates brochures and documents for the marketing and other departments
- prepares meal tickets for family, visitors and guests
- assists residents with sign-ups for activities, outings and events
- updates the resident phone list, resident emergency contact and caregiver information
- maintains and keeps desk and entry area neat and organized
- organizes and distributes packages and other deliveries to residents and staff
- responds to resident emergency pendant pushes or calls from residents or family to initiate 911/EMS
- maintains adherence to all company personnel policies and established operating policies and procedures
- assists and supports the business office director and other department directors
- direct report to the business office director
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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