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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $22.00 - $23.50
Work Schedule
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401k plan
Fertility benefits
Tuition Reimbursement
Internal advancement opportunities
Job Description
Related Management Company (RMC), a subsidiary of the esteemed Related Companies, stands as a premier owner and operator of real estate properties across various states and Washington, D.C. Renowned for managing a diverse portfolio that includes workforce, market-rate, and luxury housing, RMC is recognized for its commitment to exceptional service, innovative design, and the cultivation of thriving communities. A leader in sustainability initiatives, many of the company’s new developments actively pursue LEED Silver certification or higher, reflecting its dedication to environmentally responsible practices. With a culture that champions bold thinking, entrepreneurial spirits, and leadership development, RMC fosters opportunities for growth,... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years relevant hospitality or customer service experience preferred
- ability to lift up to 50 lbs
- ability to stand for extended periods
- proficiency with basic digital tools including logging systems, CRM, and MS Office
- strong communication skills
- ability to manage multiple responsibilities in a fast-paced environment
- flexibility to work night shifts Friday through Tuesday 11:00 PM to 7:30 AM
- commitment to providing excellent customer service
- emotional intelligence and professionalism
Job Qualifications
- High school diploma or equivalent
- 1-3 years experience in hospitality, customer service, or luxury properties is a plus
- comfort using basic digital tools such as logging systems, CRM platforms, emails, and MS Office
- passion for excellent service and a composed, professional attitude
- ability to communicate clearly and handle multiple tasks simultaneously
- strong interpersonal and problem-solving skills
- emotional intelligence and teamwork orientation
Job Duties
- Greet residents and guests with professionalism and warmth
- announce visitors and manage deliveries with care
- keep the lobby calm, clean, and inviting
- support leasing tours and resident events with a polished front desk presence
- conduct lobby checks for lighting, music, scent, and overall atmosphere
- monitor building camera systems and logs
- track vendor and contractor activity and follow access procedures
- respond to safety or privacy concerns calmly and appropriately
- log and organize packages and deliveries using digital tools
- track service requests and amenity bookings
- support the package room and inventory systems
- manage visitor logs and help maintain accurate resident preferences
- prepare elevators and common areas for scheduled moves
- notify the Resident Manager of unscheduled move-ins/outs
- ensure smooth transitions with clear communication
- welcome prospective residents and alert the leasing team
- share branded materials and collect contact information
- maintain a composed and helpful presence
- offer local tips, help with events, and maintain bulletin boards
- remember and act on resident preferences to personalize service
- be a trusted connector in the community
- follow all emergency procedures and stay calm under pressure
- step in to solve service issues when possible, and escalate as needed
- follow up with residents to ensure satisfaction
- keep the front desk clean and organized
- join daily huddles and team updates
- model professionalism and emotional intelligence
- take on special assignments when asked
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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