Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Weekend Shifts
Benefits
part time
hourly wage
Job Description
The Residential Concierge position is an essential role within a hospitality-focused residential community dedicated to ensuring residents receive an exceptional living experience. This role is embedded within a residential building environment where the concierge acts as the first point of contact for residents entering the premises. The establishment is committed to providing outstanding customer service and maintaining a secure, welcoming atmosphere for its residents, combining elements of hospitality, community engagement, and operational support. The building management emphasizes creating strong relationships between residents, staff, and management to promote a vibrant and communicative neighborhood experience.
This part-time role is designed specifically ... Show More
This part-time role is designed specifically ... Show More
Job Requirements
- High school diploma required
- Prior hospitality experience and/or residential concierge/front desk
- 2-3 years customer service
- Ability stand at a desk for 8 hours
- Knowledge of and ability to learn the community and local area
- Excellent time management skills
- Ability to lift 40 pounds and to carry for short distances
- Additional language skills a plus
- Must be willing to work weekends
Job Qualifications
- High school diploma required
- College diploma preferred
- Prior hospitality experience and/or residential concierge/front desk
- 2-3 years customer service
- Excellent written and verbal communication skills
- High level data and computer skills
- Great customer service orientation
- Strong critical thinking and creative problem solving skills
- Ability to connect at all levels with staff and residents
- Excellent time management skills
- Additional language skills a plus
Job Duties
- Greet all residents by name upon their arrival, delivering high-quality customer service
- Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visiting
- Monitor building security via cameras and inform building management of necessary situations
- Receive complaints from residents regarding building issues and communicate responses and resolutions to building management and your manager as needed
- Manage the packages coming into the building and inform residents when packages have arrived using building software
- Act as the forward reception for potential residents coming for tours and interested in leasing apartments
- Inform residents about building events and help them use the URBN app to sign up for events and services
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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