Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.75 - $20.50
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
bonus potential
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Life insurance
Career development opportunities
Annual professional development funds
Housing discount
Commuter Benefits
Free parking
EV charging
Parental leave program
friendly work environment
Job Description
Our company is a distinguished residential community management firm dedicated to providing exceptional living experiences for our residents. We pride ourselves on delivering top-tier hospitality and fostering a welcoming environment that residents can truly feel proud to call home. With a growing portfolio of high-quality properties, we focus on creating vibrant, safe, and well-maintained communities that meet the varying needs of our diverse resident base. We prioritize customer satisfaction through attentive and personalized service that supports both the comfort and convenience of those who live in our communities.
We are currently seeking a dedicated Concierge to join our ... Show More
We are currently seeking a dedicated Concierge to join our ... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of experience in concierge or high-end customer service roles preferred
- Ability to work weekends and holidays
- Flexibility to pick up additional shifts
- Proficiency in Microsoft Office including Outlook, Word and Excel
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- High level of integrity and trustworthiness
- Positive attitude and strong work ethic
- Self-motivated and able to work independently
Job Qualifications
- High school diploma or equivalent (GED)
- Strong customer service background
- 1 year of concierge or high-end customer service experience is preferred
- Must be able to work weekends
- Ability to work holidays required
- Flexibility to pick up additional shifts, as needed
- Proficient in Microsoft Office, particularly Outlook, Word and Excel
- Outgoing personality with ability to relate to diverse group of people
- Self-motivated and high energy
- Strong problem-solving skills
- Strong sense of urgency
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must hold oneself and others accountable and strive for a high level of excellence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
- Must want to continuously learn and develop
- Exceptional oral and written communication skills
- Ability to work well in a team establishing good working relationships with others
- Ability to multitask and prioritize tasks with a strong attention to detail
- Self-directed and able to work independently, with minimal supervision
Job Duties
- Provide class "A" customer service - building a good rapport with tenants and going above and beyond whenever possible
- Meet and greet all visitors such as tenants, guests and prospects
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Respond to tenant questions and complaints in a timely manner
- Ensure that only authorized individuals enter the building
- Manage incoming phone calls and direct them to the appropriate destination
- Coordinate reservation for amenity space, loading elevators and loading dock
- Complete daily building walks, looking for maintenance items, reorganizing furniture/decor and cleaning up whenever needed
- Work scheduled shifts
- Perform other duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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