Overnight Concierge

Hialeah, FL, USA|Travel, Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $22.00

Work Schedule

Standard Hours

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

401k plan with company match

occasional travel opportunities

Job Description

The hiring organization is a hospitality-focused establishment dedicated to serving residents by providing comprehensive support, personalized services, and information tailored to meet their needs. Positioned within the hospitality industry, this company is committed to delivering an outstanding customer experience characterized by attentiveness, professionalism, and a detail-oriented approach. Recognized for its commitment to quality service and resident satisfaction, the company offers a workplace environment that values communication, interpersonal skills, and organizational excellence. Employing self-motivated and outgoing individuals capable of managing diverse requests and scenarios, the organization fosters a culture that prioritizes client-focused interactions and continuous improvement through education and feedback.

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Job Requirements

High school diploma or equivalency
Five or more years experience in the hospitality industry
Effective written and verbal communication skills
Proficiency with Word, Excel spreadsheets, and e-mail
Ability to lift 30 - 50 lbs
Ability to work in an upright standing position for long periods
Ability to walk and climb stairs
Ability to detect auditory and/or visual emergency alarms
Ability to respond to emergencies in a timely manner

Job Qualifications

High school diploma or equivalency preferred
Completion of college level courses with concentration in business or hospitality is strongly desirable
Five or more years' experience in the hospitality industry
Effective written and verbal communication skills
Proficiency in Word, Excel spreadsheets, and e-mail
Multiple language fluency is desirable
Strong customer service, communication and interpersonal skills
Demonstrated ability to manage complex service requests and coordinate multiple tasks simultaneously

Job Duties

Identifies and clarifies residents' needs and desires
Answers questions
gives directions and instructions
develops inventories of services
Manages and screens messages
Helps residents establish accounts and schedules access for authorized vendors
Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests
Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries
Organizes social events and event planning and arranges services
Improves services by obtaining and evaluating resident observations, opinions, and criticisms
Maintains guest privacy and organization reputation by keeping information confidential
Updates job knowledge by participating in educational opportunities, maintaining personal networks
Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests
Explores opportunities to add value to job accomplishments
Follows safety procedures and maintains a safe work environment
Performs other duties as required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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