Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $80,000.00
Work Schedule
Rotating Shifts
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee assistance program
Job Description
This job opportunity is with a reputable company that provides critical operational support at one of the busiest transportation hubs in the United States. The position is located at Terminal 3 American Airlines Ticket Counter in San Francisco, California, a dynamic environment that is well known for its fast pace and demand for high-quality customer service and operational management. The company focuses on delivering safety, efficiency, and quality assurance in its day-to-day operations, with strict adherence to government, client, and company policies and regulations. This role is ideal for individuals who thrive in supervisory roles within operational settings and are... Show More
Job Requirements
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must be able to sit, stand, lift, and/or bend throughout the shift
- Must read, understand and carry out instructions in English
- Must meet requirements to obtain a security sensitive identification badge
- Must be a U.S. citizen or possess necessary authorization from the Immigration and Naturalization Service (INS)
- Treat all information as confidential
- Possess tact when dealing with clients, employees and the public
Job Qualifications
- High School diploma or equivalent
- Some supervisory/management experience in shift work environment
- Verbal and written communication skills
- Ability to perform duties in English
- Knowledge of pertinent regulations (company/client/government agencies)
- Familiarity with safety management systems
- Capacity to resolve problem situations with passengers
- Ability to maintain professional appearance and conduct
- Skill in effective communication with clients and staff
Job Duties
- Ensure implementation of the Safety Management System (SMS)
- Implement safety plan for station
- Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
- Actively participate in the Safety Management System (SMS)
- Perform all duties of subordinate employees when necessary
- Schedule personnel daily and furnish copy to Department Manager
- Monitor employee activity and make adjustments as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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