Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $72,000.00
Work Schedule
Flexible
Night Shifts
Benefits
Complimentary stays
Dining Discounts
Service excellence training
Employee Social Events
free meals on duty
Retail discount platform
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Job Description
The Beverly Hills Hotel, an iconic luxury hotel located at 9641 Sunset Blvd, Beverly Hills, is renowned for its impeccable service and prestigious heritage that dates back over a century. As part of the distinguished Dorchester Collection, the hotel represents the pinnacle of elegance and guest experience in the hospitality industry. This establishment is committed to maintaining its legacy through excellent teamwork, exceptional guest relations, and continuous professional development of its team members. The Beverly Hills Hotel is a full-service hotel that offers a wide range of amenities and services to both leisure and business travelers, ensuring every guest enjoys... Show More
Job Requirements
- High school diploma or equivalent
- Relevant experience in hospitality or guest relations
- Strong communication skills
- Ability to work overnight and flexible hours
- Physical ability to stand and walk for long periods
- Capability to lift up to 20 pounds occasionally
- Proficiency in English
- Willingness to work in a fast-paced, dynamic environment
- Commitment to teamwork and collaboration
Job Qualifications
- High school diploma or equivalent
- Previous experience in guest relations or hospitality management preferred
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- Ability to multitask and solve problems proactively
- Comfortable using technology for management and communication
- Proficient in English language
- Attention to detail and commitment to service excellence
Job Duties
- Oversee guest relations coordinators, researchers, taskmasters, hosts and concierge teams during overnight shifts
- Act as Manager on Duty when required
- Provide on the job training and mentoring to staff to enhance guest service
- Assist Guest Relations Managers with day-to-day operations of the Guest Relations Center focusing on reception, check-in and check-out processes
- Oversee overnight hotel operations ensuring smooth functioning
- Handle special guest requests including VIP and personalized services
- Communicate effectively with other hotel departments to ensure seamless service and problem resolution
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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