Overnight Assistant Front Office Manager - Non Exempt
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $33.65 - $44.23
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) Plan
bonus program
Paid Time Off
Life insurance
Travel Discounts
Tuition Assistance
Job Description
The Ritz-Carlton New York Central Park is a prestigious luxury hotel located at 50 Central Park South, in the heart of New York City. Renowned for providing exceptional hospitality and world-class service, the hotel is part of the globally recognized Ritz-Carlton brand under Marriott International, a leader in the luxury hotel industry. The Ritz-Carlton New York Central Park offers its guests an unforgettable experience by setting the standard for luxury accommodations and care. With its prime location overlooking Central Park and offering easy access to New York City's cultural landmarks, the hotel attracts discerning travelers from around the world seeking... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services or front desk operations
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Excellent communication skills
- Strong leadership abilities
- Ability to handle guest complaints and resolve issues
- Willingness to work full-time
- Ability to work in New York City location
Job Qualifications
- High school diploma or GED with 2 years experience in guest services or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong interpersonal and communication skills
- Ability to lead and influence team members
- Experience in managing customer service operations
- Knowledge of front office policies and procedures
Job Duties
- Assist the Front Office Manager in daily front office functions
- Supervise and manage front office employees including Bell/Door Staff, Switchboard, and Guest Services
- Ensure efficient check-in and check-out processes
- Lead and encourage team members with integrity and respect
- Handle guest complaints and resolve conflicts
- Monitor departmental goals and service quality
- Implement and enforce front office policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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