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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
The Scott Resort & Spa is a premier four-diamond resort offering luxury accommodations, exceptional amenities, and a commitment to genuine hospitality in a beautiful, relaxing environment. This resort embodies a customer-focused approach where every guest is treated with heartfelt attention, respect, and professionalism. Located in a vibrant area, The Scott Resort & Spa caters to both leisure and business travelers seeking an exceptional experience enhanced by fine dining, comfortable rooms, and superb recreational facilities. This luxury resort is known for its forward-thinking, fun, friendly, and collaborative atmosphere among staff, creating a welcoming environment for visitors and employees alike.
The Ou... Show More
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Job Requirements
- High school diploma
- Minimum three years of bar or food & beverage management experience
- Bartending or mixologist experience
- Maricopa County Food Handler's card
- Food Manager's card
- Arizona Title IV alcohol certification
- Ability to communicate effectively
- Professional appearance
- Ability to attend scheduled shifts consistently
Job Qualifications
- High school diploma required
- College degree preferred
- Minimum of three to five years of previous bar or food & beverage management/leadership experience
- Bartending/mixologist and restaurant experience required
- Resort experience highly preferred
- Maricopa County Food Handler's and Food Manager's card
- Arizona Title IV alcohol certification
- CPR certification preferred
- Demonstrated experience and accomplishment in leadership and mentorship
- Superior customer service and training skills
- Computer/POS savvy
- Fine dining/food & beverage knowledge and passion
- Ability to communicate with credibility, enthusiasm, diplomacy, personality, and confidence
- Behaves ethically, honestly, and leads with a hands-on, appreciative and detail orientated style
- Communicates effectively in speaking, listening, reading, and writing
- Exhibits a professional appearance appropriate for a four-diamond resort
Job Duties
- Interview, select, train, coach and hold accountable all Food & Beverage associates for heartfelt and genuine hospitality service and performance, adhering to a high level of standards, and efficient operation of the outlets
- Assist in driving revenues through training, consistency, attention to detail, upselling and recognition programs
- Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count, resort information, and menu highlights and changes
- Ensure daily floor coverage, support and assist in guest satisfaction
- Interact positively with customers promoting resort facilities and services
- Resolve problems to exceed the expectations of involved parties
- Answer telephones with a genuine and kind demeanor and tone, coordinate and accurately document reservations
- Work closely with the Chef de Cuisine to expedite service, hold daily pre-shift meetings, communicate with outlet associates, and facilitate special events in the restaurant
- Maintain rapport with all departments and attend relevant meetings
- Move through outlets and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
- Verify temperatures, ensure appearance standards, and verify preparation methods are to look book standards
- Work closely with F&B leadership and People & Culture to ensure all staff is trained in food safety processes
- Provide guidance toward improvement and make necessary adjustments for consistency
- Talk to guests on the floor to ensure quality of food and service standards are met and exceeded
- Develop relationships to create guest loyalty and positive GSS scoring
- Assist in controlling payroll and costs (minimize loss and misuse)
- Utilize POS to accurately record revenue, place orders, run reports and communicate effectively
- Ensure maintenance of equipment by calling for repairs and training staff on proper use
- Provide clean and safe work environment by ensuring the shift opening and closing responsibilities are completed
- Maintain cleanliness of all outlets and monitor cleanliness during the operation of these outlets
- Any other tasks as assigned by the Director of Restaurant & Bars, General Manager, or Owner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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