Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,400.00 - $64,100.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
The Outlets Manager position is at a well-established hotel known for its exceptional hospitality and service standards, particularly within the food and beverage sector. This role is pivotal to the smooth and efficient operation of the hotel's Restaurant, Bar, and Room Service departments. The hotel prides itself on delivering an exceptional guest experience, and the Outlets Manager plays a key role in ensuring this by overseeing all service aspects, maintaining high standards of guest interaction, and managing operational costs effectively.
This position is ideal for a dynamic hospitality professional who has significant experience in restaurant and food service management, partic... Show More
This position is ideal for a dynamic hospitality professional who has significant experience in restaurant and food service management, partic... Show More
Job Requirements
- Education level as specified in qualifications
- Supervisory experience required
- Proficiency in computer systems as detailed
- Ability to communicate clearly with guests and employees
- Ability to quickly evaluate alternatives and make decisions
- Ability to handle high-pressure situations calmly
- Problem-solving capabilities including anticipation and prevention
- Ability to process complex information and adapt strategies
- Effective interpersonal and listening skills
- Basic financial literacy and math skills necessary
- Certification requirements such as Food Handlers, TABC Alcohol Awareness, CPR, and First Aid
- Compliance with company appearance and grooming standards
- Ability to maintain professionalism and positive communication
- Ability to lead and motivate teams
- Capability to manage schedules, payroll, and inventory accurately
- Willingness to work flexible hours and attend meetings as required.
Job Qualifications
- At least 5 years of progressive experience in a hotel, restaurant, or related field
- or a 2-year college degree and 3 or more years of related experience
- or a 4-year college degree and at least 1 year of related experience
- Supervisory experience
- Proficient in Windows operating systems, spreadsheets, and word processing
- Clear communication skills
- Ability to evaluate and select from alternatives quickly and accurately
- Capability to work effectively under high-pressure situations
- Maintain composure and objectivity under pressure
- Effective problem-solving skills in the workplace
- Ability to assimilate complex information and adjust to meet needs
- Strong listening and conflict resolution skills
- Basic math and financial data comprehension.
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly courteous and service-oriented manner
- Maintain regular attendance in compliance with company standards as required by scheduling
- Meet and communicate with Director of Food & Beverage weekly
- Maintain high standards of personal appearance and grooming per brand standards
- Comply with all standards and regulations to encourage safe and efficient hotel operations
- Ensure training of all Food and Beverage personnel using effective training steps
- Maintain follow-through of all guest requests, problems, complaints and/or accidents in Restaurant, Room Service, VIP M-Club and Bar
- Motivate, coach, counsel and discipline all F&B personnel according to company SOPs
- Review F&B staff's worked hours for payroll
- Attend weekly staff meetings and provide training on a rotational basis
- Prepare and conduct F&B interviews in coordination with HR
- Prepare employee shift schedule according to business forecast and payroll budget
- Ensure wage progress and productivity reports are completed accurately
- Assist in developing and implementing Food and Beverage promotional ideas
- Ensure beverage costs are maintained to meet budget
- Focus F&B Department on contributing to guest service scores
- Maintain company SOPs regarding purchase orders and accounting
- Develop, initiate and promote sales including upselling programs
- Ensure service standards are maintained throughout the Food and Beverage Department
- Participate in required MOD coverage
- Initiate necessary F&B-related reports according to company standards
- Ensure F&B employees are always attentive, friendly, helpful, and courteous
- Ensure quarterly operating equipment inventory is done, pars evaluated and purchases planned
- Maintain all brand SOPs concerning credit policies
- React to negative marketplace trends by implementing blitzes and promotions
- Organize and conduct monthly department meetings
- Attend BEO and other leadership meetings as scheduled
- Conduct monthly beverage inventories and reconciliations
- Ensure quality and presentation of all food products meet brand and company standards
- Promote open communication lines with managers, employees, and departments
- Use POS system to print and analyze reports
- Establish and maintain key control system
- Monitor and follow up on all F&B cash overages and shortages
- Assist Director of F&B, General Manager and Engineering in emergency procedures
- Maintain organized filing system for documentation
- Complete all correspondence timely
- Attend monthly all-employee meetings
- Provide motivating influence and seek employee input
- Ensure positive communication between Food & Beverage and Food Production staff
- Perform POS changes in menus and server lists as needed
- Oversee daily bar functions ensuring service and quality
- Create and update beverage menus based on trends and costs
- Oversee inventory and implement waste reduction strategies
- Ensure adherence to TABC and company policies regarding alcohol service
- Train bar and service staff on product knowledge and upselling
- Conduct tastings, recipe checks, and bar audits
- Handle Lost and Found items per standards
- Maintain required stock pars
- Review food sales daily
- Perform additional duties as requested by Food and Beverage Director or General Manager.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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